Aftersales Technical Quality Specialist

Aftersales Technical Quality Specialist Be the technical expert behind Geely and Zeekr’s UK growth — solve complex vehicle issues, strengthen dealer capability and help deliver exceptional customer experiences. At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network. Main Responsibilities Technical support & problem resolution: · Provide expert technical support to Dealers, resolving complex technical issues efficiently. You’ll take full ownership of each case, providing confident guidance with a customer‑first mindset while meeting our standards for response quality and timeliness. · As part of the Geely and Zeekr Technical team, you will be the expert our Dealer Network relies on to deliver fast, accurate and customer‑focused technical solutions. Using our approved systems (GDMS & GLDS), you will diagnose concerns remotely or directly on‑site, ensuring every enquiry receives a clear, high‑quality resolution. · Working proactively, you will drive technical case closure through remote support or hands‑on repair coaching, collaborating closely with our Customer Service Centre, manufacturing partners and both technical and non‑technical training teams. · Your expertise ensures our customers experience the highest levels of satisfaction and trust in the Geely and Zeekr brands. Documentation & knowledge sharing: · Develop and maintain comprehensive technical documentation, including the publication of typical case studies to aid in problem-solving and knowledge transfer. Quality management & improvement: · Collect and provide feedback on major quality issues, collaborating with headquarters R&D to investigate root causes and implement effective solutions. Standardization & performance review: · Monitor technical standards and KPIs, review Dealers’ technical management practices, and encourage process optimization and onsite management improvements to enhance quality and efficiency. EDUCATION, TRAINING AND EXPERIENCE Essential: · Master Technician level required as a minimum. · Extensive experience in vehicle system diagnosis with a strong background across all major repair areas. Desirable: · Advanced digital competence and strong analytical skills, enabling confident support of remote diagnostics and technical troubleshooting. · Clear and effective communicator, capable of translating complex technical concepts into simple, actionable information for all audiences. · An initiative-taking, self‑driven individual with the ability to prioritise, manage multiple cases simultaneously, and consistently deliver exceptional customer satisfaction. · Prevention‑focused mindset, able to work autonomously while also thriving in a collaborative, cross‑functional team environment. · Full UK driving licence. What can we offer you beyond the salary: • 25 days annual leave + bank holidays • Company pension scheme • Geely ECOS scheme • x6 Life assurance • Enhanced Maternity and Paternity Pay • Medicash We are an equal opportunities employer: At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application. • Bike2work scheme Department Aftersales Locations Coventry Remote status Hybrid About Geely Auto UK To thrive at Geely Auto UK we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles. Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.