Aftersales Warranty Coordinator

WHY TCL?

Our Company:

Founded in 1981, TCL Electronics (HKSE 01070) is a global leader in consumer electronics with over 130,000 employees across 160+ countries. We are proud to be the Global No. 1 brand in Mini LED TVs, Google TVs, and Ultra-Large Screen TVs.

TCL is distinguished by its vertical integration model—producing LED TVs from start to finish—and is recognized as one of the fastest-growing high-tech brands worldwide.

Our brand ethos, “Inspire Greatness,” fuels our drive for innovation and excellence in everything we do.

The Opportunity:

Join our Customer Care Team, as Aftersales Warranty Coordinator. This hybrid role requires attendance at our Maidenhead, SL6 1AF, UK office.

Due to continued growth, we require a Aftersales Warranty Coordinator, to play a key role within TCL Customer Care Team, delivering excellent customer service to our customers.

Supporting the UK Customer Care manager, you will oversee daily warranty repair activity within the UK & Ireland.

Maintaining service levels and promoting best practice with TCL Authorised Service network, overseeing day to day activities for, Work in Progress, Resolving complex cases, reporting warranty repair activity and working with internal and external stakeholders.

Key Accountabilities:

• Daily monitoring & reporting of TCL warranty repair activity.
• Overseeing TCL Authorized service providers maintaining SLAs objectives and ensuring aftersales policies are followed.
• Liaising with internal teams, Spares, Technical & Quality and managing complex cases.
• Delivering excellent customer service to B2B & B2C customers.
• Acting as assistant to Customer Care manager and coverage in absence.
• Daily/Monthly reporting
• Ad hoc Duties.

Experience Required:

• Previous experience within a B2B & B2C customer service/aftersales warranty environment.
• Good technical skills, ability to understand technical documents/exploded parts drawings and understanding of consumer electronics.
• Reporting using Excel and system data.
• Experience working in a corporate, multinational, fast-paced environment would be an advantage

Skills & Attributes:

• Strong organizational skills with excellent attention to detail.
• A proactive, hands-on and flexible approach to work.
• Effective communication skills, both written and verbal.
• Customer service focused.
• Ability to manage multiple tasks and priorities effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work under pressure, while maintaining aftersales policies.

I. Transfer of Data – Recruitment Privacy Notice

As part of our recruitment process, certain personal data that you submit through LinkedIn or directly to our company may be transferred to and processed by our group entity located in the People’s Republic of China. This transfer is carried out for the purposes of managing your application, assessing your suitability for the position, and ensuring coordinated recruitment operations within the TCL Group.

The categories of data concerned may include identification data, professional information, communication records, and any documents you choose to transmit (e.g., résumé, certificates, cover letters).

By applying to this role, you acknowledge that you have been informed of this transfer.

To ensure an adequate level of protection, this transfer is secured through the EU Standard Contractual Clauses (SCC) and additional safeguards with respect to the protection of privacy and fundamental rights of individuals under the GDPR.

If you have any questions about how your data is processed or wish to exercise your rights, please contact us at: privacy_dpo@tcl.com

II.Scope of application

Countries where TCL operates and where the Recruitment Privacy Notice must be displayed :

• Germany
• Austria
• Belgium
• Spain
• Sweden
• France
• Hungary
• United-Kingdom
• Italy
• Poland
• Netherlands
• Portugal
• Czech Republic
• Romania