Agent Product Manager

Our mission is to make exceptional healthcare accessible anytime, anywhere, for anyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 150M+ patient interactions , slashing average hold times from 11 minutes to 1 minute . Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy . Patient satisfaction averages 4.5/5 over 52K reviews , and we’ve achieved 20× revenue growth in 2025 . We’re scaling rapidly and expanding adoption across the entire healthcare industry. About the Role We are seeking a Agent Product Manager to help us support our next >1M patients on our platform in 9 months. We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build and scale processes and strategy from zero-one. You’ll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset. You will be responsible for building and operating the business behind our AI. This involves helping healthcare organizations understand and onboard to our products, identifying what to build next, and establishing foundational processes (supporting account needs, navigating billing, UX feedback) that will enable us to scale. As time goes on, you will develop into a player-coach, not only contributing to the construction of our operations, but also mentoring those around you. We are well-funded and offer competitive compensation, generous equity, and standard health benefits. What You’ll Do Lead customer onboarding and implementations autonomously Directly manage and resolve customer feedback and issues in a manner consistent with our company values. Identify product improvements and new product offerings to better support our customers and expand our impact Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth. Operate autonomously to develop processes and strategy from scratch. Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort. Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers. What We're Looking For 2-4 years of experience in a Consulting, BizOps, or Account Management/Customer Success role Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company Experience translating business needs into actionable requirements for technical teams Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach Ruthless prioritization, organization, and time management Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment Passion for helping healthcare organizations and colleagues Willingness to travel 4x per year for team offsites and operator shadowing sessions Nice to Haves You have experience leading end-to-end execution of projects that have significantly improved operations and delivered quantifiable business impact. You have direct experience supporting, or working in, Support or Post-Sales organizations. You have led product implementations with customers You have experience working with customer service tools, e.g., Zendesk, Intercom Benefits & Perks for Assorties 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. 👵 401(k) – Build your retirement savings. How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive , relentlessly striving to improve, keep a 5-Star Focus , as our customers are our lifeblood, always Answer the Call , remembering that ownership and accountability are paramount, and show up with One Pulse , because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.