Agent Servicii Clienti ( limba Italiana)

Agent Servicii Clienti ( limba Italiana) Rol 100% Chat (fără apeluri), într-un mediu internațional din domeniul bancar. Căutăm persoane cu italiană C1 și orientare către client. We usually respond within three days Clientul nostru activeaza in domeniul Banking si isi extinde echipa din Iasi. Cautam persoane cu limba italiana la nivel avansat (C1), orientate catre client, pentru un rol de Customer Service - Chat Only (Back Office). Responsabilitati: Rolul este unul de Back Office - Chat Only , fara apeluri telefonice. Vei oferi suport clientilor prin chat pentru: conturi curente; carduri bancare; servicii bancare; tranzactii bancare; solicitari generale privind produsele si serviciile bancii. Alte responsabilitati: solutionarea solicitarilor conform procedurilor interne; oferirea unei experiente excelente clientilor; respectarea standardelor de calitate si confidentialitate. Model de lucru: Training: On-site Dupa finalizarea perioadei de training si productie (aproximativ 4 luni), exista posibilitatea de a lucra in sistem Hybrid , daca performanta este satisfacatoare. Cerinte: Limba italiana - nivel C1 (scris si vorbit) Cunostinte bune de operare PC Cunostinte Windows si Microsoft Office Viteza buna de tastare Atentie la detalii Abilitati bune de comunicare Orientare catre client Seriozitate si responsabilitate Diploma de Bacalaureat (obligatoriu) Interes pentru domeniul bancar si financiar Disponibilitate pentru lucrul in ture Disponibilitate pentru lucru din biroul din Iasi Disponibilitate de a lucra in 2 schimburi Disponibilitate de a lucra Sambata (prin rotatie) Department BPO/SSC Role Customer Service Representative Locations Iași Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.