Agent Welfare Lead - East Africa

What you will be expected to do:

• Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
• Foster a team-based and enabling environment that encourages professional development and continuous improvement.

• Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
• Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.

• Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
• Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.

• Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
• Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.

• Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
• Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.

• Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
• Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.

You might be a strong candidate if you have:

• At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
• A minimum of 2 years’ experience guiding or coordinating a team.
• A professional certification or degree in HR Management.
• Strong data interpretation and strategic thinking skills.
• Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high social-impact industry.
• An open-minded, team-centred culture with engaged colleagues inspired by the possibilities of innovation and creating a profound impact on people and the planet.
• A truly multicultural experience, with opportunities to work with and learn from people across different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that enhance your growth as a professional through the Sun King Centre for Growth.