Agreement Manager, Energy Services

Location(s): Function: Contract Delivery Job Category: Engineering Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform. Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world? In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride? We are looking for a Agreement Manager to join our team working for a sustainable future. The preferred location for this position is in Tokyo or Kobe, Japan , with the flexibility of remote working options. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride? Accountabilities: Commercial and overall performance of assigned agreements including renewals, upselling, and lifecycle margin. Operative and technical performance of customer power plants, identification of customer pain points and addressing those with corrective actions. Customer satisfaction. What will you be doing: As Agreement Manager, Energy Business, you are responsible for successful execution of assigned. Build and maintain strategic partnerships with assigned agreement customers. Proactively communicate with assigned agreement customers to ensure all pain points are identified and all needs are addressed. Proactively propose new solutions, performance improvement programs and upgrades to assigned agreement customers to ensure increased reliability, availability, and efficiency of power plants. Ensure trustable estimations / forecasts according to lifetime as well as annual budgets / estimations and comply with contractual obligations. Cross collaboration with Expertise Centre as well as local field services team. Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned agreement customers in order to improve customer satisfaction. To be successful in this role, we expect you to have: General Skills: Fluency in Japanese as well as English ( written and verbal ) and TOEIC score should be more than 750. Strong communication, negotiation and presentation skills. Proactive and open minded approach. Ability to build cross-functional relationships, collaborate across cultures and coordinate with other business functions. Be passionate when it comes to energy efficiency and environmentally friendly solutions. Professional Skills: Ability to focus on right things, take ownership and make things happen. Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all the internal / external stakeholders. Financial understanding and cost/revenue/margin planning ( ideal ). Education: Bachelor's degree of mechanical engineering or hands-on maintenance experience at power plants for the minimum of 5 years. Experience: Direct customer facing experience for the minimum of 5 years. Last application date: 30/09/2026 At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com . #wärtsiläenergy