AGV Technical Support Engineer (Mandarin and English Speaking)

Key Responsibilities

• Assist with on-site installation, configuration and testing of AGV/AMR systems under the guidance of experienced engineers.
• Support the configuration of navigation maps, charging stations and basic system interfaces.
• Assist with system integration tasks involving customer WMS, MES and ERP systems.

• Provide remote and on-site technical support to help diagnose hardware, software and network issues.
• Assist in analysing navigation errors, task scheduling issues and system alerts.
• Collaborate with senior engineers and R&D teams to document technical issues and support product improvements.

• Support the delivery of training sessions for customers and partners on system operation and basic maintenance.
• Assist in preparing and updating user manuals, troubleshooting guides and technical documentation.

• Assist in monitoring robot fleet performance, including system uptime, battery status and alert frequency.
• Support senior engineers in analysing operational data and identifying opportunities for improvement.

• Work closely with regional service teams and global R&D to address customer needs.
• Collect and organise customer feedback for internal review and continuous improvement.
• Assist in coordinating with logistics teams and local service partners as required.

• Willingness to travel approximately 50–60% of the time to support project deployments, commissioning and on-site customer activities.

• Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field.
• Basic understanding of robotics, automation or logistics systems. Relevant academic projects or internship experience would be an advantage.
• Strong communication skills, willingness to learn and the ability to work effectively in a team environment.
• Fluent in both English and Mandarin, written and spoken.

• Familiarity with navigation systems, sensors or basic networking concepts.
• A valid UK driving licence.