AI and Business Automation Lead

GoJoe AI and Business Automation Lead

Candidate Pack

Location: Fully remote - Romania or South Africa preferred, applicants worldwide considered

Reporting to: GoJoe COO

Type: Full-time contractor

About GoJoe

GoJoe is the AI-powered health intelligence platform for global enterprise. It brings every health benefit into one place, routes people to the help they need, and rewards healthier living. Leaders get a live view of workforce health across every market. Employees get a better experience. Employers get better return on the money they already spend.

Know more. Spend smarter. Perform better.

We are deployed in 150+ countries and trusted by global organisations including Diageo, McLaren Automotive, Heineken, NatWest and PwC. We are ISO 27001 certified, GDPR compliant and HIPAA-aligned, and our AI is developed alongside researchers at Stanford University.

We are experiencing significant growth with US-headquartered global enterprise, and we are building the operating model to match it.

The Opportunity

This is a new role and a new function, created because we want the way we run GoJoe to match the product we build.

We are an AI company. Our platform uses AI for moderation, translation, health scoring and engagement intelligence. We want the same standard applied internally: systems that talk to each other, insight that moves between teams automatically, and people equipped with the best tools available rather than the ones they happen to know.

You would own that layer. You will find where time and information are lost across the business, fix it, and take us from where we are today to genuinely AI-native. This is a business role first. Success is measured in hours returned, errors removed and decisions made faster, not in systems built.

What makes this different

• You define the function: this is the first operations hire. The shape of it is yours to set
• Breadth most roles never get: twelve departments across four countries, enterprise clients in 150+ markets. You see the whole business
• Analyse, then build: you map the process and then deliver the fix. We are not looking for someone who hands over recommendations
• Independent delivery: you own scope, delivery and upkeep end to end. Where something needs engineering or DevOps help, such as a deployment or access, the route is agreed and quick, so you are not left waiting
• Founders who already work this way: we use AI every day and build our own automations. You will not be explaining why this matters
• A seat at the table: you work directly with the founders and every department head, in the strategic conversations rather than downstream of them

The Role

You will design and run the automation and AI layer that sits underneath GoJoe: the workflows, integrations and AI assistants that connect our sales, customer, support, product and finance systems to each other, and our teams to the information they need.

We take a clear view on how to do this well. Where the logic is rule-based, automate it with simple, reliable tools. It is cheaper, faster to ship and gives the same result every time. Where real judgement is involved, that is where AI earns its place. The business need comes first, and the right tool is whichever one solves it.

The most valuable work is cross-functional. Support insight that reaches product automatically. Product changes that reach sales and customer success without someone remembering to send an email. Client data that moves between systems without a human copying it. Those feedback loops are what turn a fast-growing company into a company that compounds what it learns.

You will deliver this independently. You scope, build, ship and maintain your own work, using no-code, low-code and AI tooling, with scripting where those reach their limit. You are technical enough to build it yourself. Where something needs engineering or DevOps, such as a deployment, access or a security review, you raise it through a route we agree in your first weeks, designed to keep friction and waiting time low. Where your work touches client or health data, it follows our security and data protection controls.

Alongside building, you will bring the business with you: running training, writing the guides, and making sure what you build is adopted and maintained rather than admired once and forgotten.

What you'll do

• Understand the work first: sit with teams, map how work really flows rather than what the process document says, and find where the time goes
• Design the operating layer: decide how our systems connect and which processes to automate first, in order of business value
• Automate the rule-based work: workflows and integrations that remove manual hand-offs, re-keying and chasing
• Apply AI where judgement is involved: classification, routing, extraction, summarisation and assistants, in daily use by real teams rather than demoed
• Build the feedback loops: so insight moves between support, product, engineering, sales and customer success without being carried by hand
• Connect our tools and AI properly: so our systems and AI assistants share context rather than passing files around
• Keep it safe: handle company and client data in line with our security and data protection controls, and agree what may and may not go to AI tools
• Train and enable: run the sessions, write the guides and raise the floor across every team
• Stay ahead: follow what is new in AI and automation and bring in what genuinely moves us forward. This field changes monthly and we expect you to be ahead of us on it
• Own it over time: monitor what you build, maintain it, and retire what no longer earns its place
• Measure and report: time returned, errors removed, work that no longer needs a person, shared with the founders regularly

Who You Are

You are a highly organised business analyst who builds. You start by understanding how work actually flows: sitting with a team, mapping what they really do, finding where the time goes. Then you deliver the fix yourself.

Both halves matter. Analysis without the ability to build produces recommendations nobody implements. Building without the analysis produces elegant automation of the wrong process. We need someone who does both, and the combination is uncommon.

You are fluent with the current generation of AI tooling rather than curious about it, and you have strong opinions about when AI is the right answer and when decision-based logic would have done.

You are also unusually good with people. You can sit with a team you have never met, understand their work quickly, and leave them pleased you came. You are comfortable being the only person doing your job, and you would rather build a function than inherit one.

What We're Looking For

Essential

• Business analysis: proven experience facilitating business requirements gathering sessions, mapping and improving how work flows across departments, with evidence of what measurably changed
• Process automation in production: workflows built and maintained across multiple business systems using no-code or low-code platforms, running reliably over time
• Technical integration: APIs, webhooks and data transformation within no-code and low-code platforms
• AI in daily business use: assistants, agents or equivalent, shipped and used by real teams. Prompting, context design and evaluation, and sound judgement on when AI is the right answer
• Connecting AI to business systems: connectors and standards, such as MCP, that let AI assistants work with company tools
• Genuine independence: you scope, build, ship and support your own work, and are technical enough to build it yourself, with little or no friction on engineering or DevOps time. This is the single most important requirement
• Communication and enablement: excellent written and spoken English, and a record of training teams and driving adoption, not just building for them

Preferred

• Scripting experience: Python, JavaScript or similar for what low-code cannot reach
• Research instinct: you follow this field closely and have a record of bringing new technology into a business early and sensibly
• Systems thinking: industrial engineering or a similar background in process and systems
• B2B SaaS: ideally with enterprise clients and real compliance obligations
• A modern business stack: CRM, customer support, knowledge base, collaboration and productivity tools, and cloud
• Security awareness: working with data under ISO 27001, GDPR and HIPAA-aligned controls

What's On Offer

• Contractor basis: you invoice us; tax and contributions are yours to handle. We are hiring at the senior end deliberately
• Leave: 25 days a year, plus recognised public holidays
• Remote: work from anywhere in South Africa or Romania
• Scope: a new function, built your way, with the founders behind it
• Equipment: full remote set-up provided
• Work that matters: a product measurably improving people's health and wellbeing

Interested?

If you would like to find out more, please reach out directly to the GoJoe team.

Email: phil@gojoe.com

Website: gojoe.com