AI Engagement Lead

An AI Engagement Lead is a driving force behind ensuring quality outcomes for projects at Hummingbird. The AI Engagement Lead (formerly known as Project Leader) acts as the Guide and provides strategic consultation for Hummingbird clients. The AI Engagement Lead aims to foster strong connections between our clients and Hummingbird, uphold quality standards, and cultivate a unified team culture. This approach ensures meaningful outcomes through coordinated efforts across the company, our functions, roles, and specific client needs.

Responsibilities

Day to Day Operations

AI Engagement Project Leaders will conduct the following tasks for projects:

• Client Communication: Regularly interact with clients to understand their needs, provide updates, and manage expectations. This includes meetings, emails, and reports.
• Team Coordination: Lead and coordinate the consulting team, assigning tasks, setting deadlines, and ensuring everyone is aligned with project goals.
• Project Planning: Develop and maintain project plans, including timelines, milestones, and deliverables. Adjust plans as needed based on project progress and client feedback.
• Risk Management: Identify potential risks to the project and develop mitigation strategies. Monitor risks throughout the project lifecycle.
• Resource Management: Ensure the project has the necessary resources, including personnel, tools, and budget. Manage resource allocation efficiently.
• Quality Assurance: Oversee the quality of deliverables, ensuring they meet client standards and project requirements. Conduct regular reviews and implement improvements.
• Reporting and Documentation: Maintain comprehensive project documentation, including progress reports, meeting minutes, and coordination final deliverables with project team. Provide regular status updates to stakeholders.
• Problem Solving: Address any issues or challenges that arise during the project, finding effective solutions to keep the project on track.
• Stakeholder Management: Engage with all stakeholders, including clients, team members, and third-party vendors, to ensure smooth project execution and alignment.
• Continuous Improvement: Evaluate project performance and identify areas for improvement. Implement best practices and lessons learned in future projects.

Strategic Initiatives

• Assessments of existing Hummingbird toolsets will be needed as we continue to grow as a business. The AI Engagement Project Leaders will be involved to assist in determining if future enhancements or new tools are needed for higher quality execution.
• PLs will collaborate with team members across sales and delivery practices to drive progress and outcomes related to improvements and lessons learned on projects.
• PLs will be able to provide input into SOW content prior to its final approval to ensure realistic expectations based on historical trends.

Related Skills & Other Requirements

• Servant Leadership Attitude
• Exceptional EQ: Active Listening, Empathy, Conflict Resolution, De-Escalation
• Coaching, Advising, and Mentorship capabilities
• Outstanding organizational skills with attention to details
• Superior oral and written communication skills
• Exceptional ability to synthesize information and share insights constructively
• A willingness to learn, ask questions and innovate
• Ability to think strategically in support of the bigger picture
• Positive mindset with results and problem-solving focus
• Knowledge of systems/technologies, best practices, and business process optimization
• Ability to navigate complex situations, consider various perspectives, and make informed decisions

Qualifications

• Bachelor’s degree required (Business Management, Business Administration, Information Technology, or related disciplines)
• 7-10 years’ experience in Consulting implementations of enterprise business applications or systems and implementations with a depth of intangible lessons learned and a network of relationships.
• 5+ years’ experience in Project Management preferred in the Professional Services Consulting space
• PMP, CAPM, or CSM Certifications are a plus.