AI Expert

Job Description AI Expert Hyderabad / Vizag / Remote Contract UK Shift:2-11 PM IST 8 Years of Experience. Role Overview We are seeking an experienced AI Expert with strong Zendesk expertise to support a guided enablement and collaborative configuration engagement. This role is focused on empowering client teams to independently design, build, configure, and optimize AI-driven bots within the Zendesk platform. This is not a hands-on keyboard implementation role. Instead, the AI Expert will work alongside the client’s team—providing structured guidance, best practices, and architectural direction—while the client team remains hands-on throughout the build and optimization process. Key Responsibilities: Lead guided enablement sessions for AI bot development within Zendesk Provide strategic direction on bot architecture, conversation design, and AI optimization Mentor client teams on configuration, workflows, integrations, and automation best practices Review configurations and provide recommendations for improvement Support the design of scalable, extensible bot frameworks Share industry best practices for conversational AI, NLP tuning, and performance optimization Enable governance models and operational best practices for long-term sustainability Ensure the client team builds capability and confidence to manage and extend the platform post-engagement Must have qualifications: Proven experience designing and implementing AI-driven bots within Zendesk Strong understanding of conversational AI, NLP, automation workflows, and customer experience optimization Experience delivering enablement-led or advisory engagements Ability to coach and mentor technical and functional teams Strong communication and stakeholder engagement skills Experience with integration patterns and enterprise system environments Nice to have qualifications: Experience with Zendesk AI, Answer Bot, and advanced automation features Background in customer support transformation initiatives Familiarity with AI governance, model training, and analytics optimization Experience working in enterprise or multi-stakeholder environments