AI Operations Engineer

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Job Title: AI Operations Engineer Location: UK – Remote Role Summary We are seeking an AI Operations Engineer to provide support for our AI tools, including Microsoft 365 Copilot solutions and internally developed AI applications. This is an entry-level role focused on supporting colleagues, managing support requests, and helping to keep day-to-day AI services running smoothly. The role includes assisting with simple fixes and minor changes, while escalating more complex issues to specialist teams. This is an excellent opportunity for someone starting their career in technology who is interested in AI and digital tools. Key Responsibilities Provide first-line support for users of Microsoft Copilot and internal AI tools Respond to user queries and resolve simple issues in a timely manner Log, track, and update support tickets accurately Perform basic service checks to ensure tools are running as expected Assist with simple fixes and minor updates under guidance Escalate complex issues to senior team members or relevant teams Maintain clear documentation of common issues and resolutions Required Skills & Experience 0–1 years’ experience in a support, administrative, or customer-facing role Basic familiarity with Microsoft 365 (e.g. Teams, Outlook, SharePoint) Strong communication skills and a willingness to help others Good organisational skills and attention to detail Eagerness to learn new tools and technologies, particularly in AI Desirable Skills Exposure to Microsoft Copilot, Power Platform, or similar tools Awareness of AI or automation concepts Experience supporting internal systems or business applications Microsoft fundamentals certifications (e.g. PL-900, AZ-900) About the Role You will be part of a growing AI team supporting a range of tools used across the business. The role offers hands-on experience with both Microsoft AI technologies and custom-built solutions, providing a strong foundation for a career in technology and AI support. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent