AI Solutions Consultant

1. Role Purpose

As an AI Solutions Consultant at Akita, you will provide support to customers in applying AI to genuine business challenges and achieve measurable value, working as a hands-on consultant and designer of practical AI solutions.

You will play a supportive role in the development of Akita’s AI services and strategy, contributing practical customer insight and delivery experience across a broad range of AI technologies, with a particular focus on Microsoft. You will support the evolution of our existing capabilities in consultancy, automation, AI agents, training and managed services into clear, repeatable offerings for customers.

Working with new business, account management, marketing, technical and Business Applications teams, you will contribute to identifying opportunities, support the shaping of customer solutions and deliver secure, practical AI.

You will also be a key public face of Akita on AI: a confident, credible speaker who represents the business at customer events, webinars, conferences and industry forums, showcasing practical AI use cases and strengthening Akita’s position as a trusted AI partner.

Key Responsibilities

1.1. Supporting AI Strategy & Service Development

• Contribute to the development of Akita’s AI strategy, proposition and service portfolio, drawing on customer and delivery experience.

• Contribute to turning emerging AI capabilities and internal expertise into repeatable, commercially viable services.

• Support the creation of methodologies, assessments, templates, demonstrations and reusable resources.

• Keep up to date with Microsoft and wider AI developments and share relevant opportunities with colleagues.

• Share knowledge to support colleagues in building their AI skills.

1.2. Customer Consultancy & Engagement

• Support AI discovery, strategy and readiness engagements with existing and prospective customers, working with their stakeholders to understand objectives, challenges and processes.

• Identify where AI can improve productivity, customer experience and service delivery, and contribute to translating this into use cases, plans and roadmaps.

• Deliver workshops, demonstrations, training, proofs of concept and presentations.

• Support customers in assessing their data, security, governance and technical readiness for AI.

• Give pragmatic advice on the right approach for each customer, including where AI is not the answer and where automation or another solution would deliver better value.

1.3. AI Solution Design & Delivery

• Take a hands-on role designing and delivering AI solutions for customers.

• Build solutions, including AI agents and automation around real customer processes, using Microsoft 365 Copilot, Copilot Studio, Power Platform, Azure AI and other appropriate technologies.

• Work with technical and Business Applications teams on solutions involving Microsoft 365, Dynamics 365, Business Central, Azure or Power Platform.

• Follow agreed standards for security, testing, deployment and support.

• Support the handover of completed solutions into ongoing support and managed services.

1.4. Governance, Security & Responsible AI

• Support the ongoing development of Akita’s governance standards and responsible AI principles, and apply them to every solution.

• Ensure engagements consider data protection, information security, access controls and data quality.

• Communicate risks, limitations and dependencies clearly to customers and colleagues.

• Maintain documentation for solutions, including design decisions, data sources, controls and risks.

1.5. Public Speaking & Representing Akita

• Act as a key representative and visible voice for Akita on practical AI, building its reputation with customers, partners and the wider market.

• Speak regularly at conferences, customer events, webinars, roundtables and industry forums, from large audiences to executive briefings.

• Deliver clear, engaging and credible presentations and live demonstrations that make AI relevant to both business and technical audiences.

• Be the first point of contact for AI at Akita events, representing the business professionally to customers, partners and Microsoft.

• Build a personal profile and network within the Microsoft partner and AI community on Akita’s behalf.

• Work with marketing to plan speaking opportunities and create thought leadership content, articles, webinars and customer success stories.

1.6. Presales & Commercial Support

• Work with sales and account management to identify AI opportunities with existing and prospective customers.

• Support presales activity, including proposals, demonstrations, solution design and commercial discussions.

• Provide input to the pricing, packaging and commercial model for AI services.

1.7. General

• Build strong working relationships across all departments.

• Undertake additional duties appropriate to the role and changing business needs.

• Act as an ambassador for Akita’s values, culture and commitment to measurable customer value.

• Willingness to travel to client sites and events as required.

2. Core Skills

• AI consultancy and business analysis: understanding customers’ business processes, challenges and requirements, and translating them into practical solutions.

• Technical knowledge and hands-on experience to recommend the right solution for each requirement, whether that is AI, automation or another technology.

• Hands-on design and delivery of AI agents, automation and generative AI solutions.

• Strong knowledge of Microsoft 365 Copilot, Copilot Studio, Power Platform (including Power Automate) and Azure AI.

• Customer discovery, requirements gathering and workshop facilitation.

• Confident public speaking, presenting and live demonstrations across customer, executive and industry audiences.

• Ability to explain complex technology clearly and connect it to real business outcomes.

• Solution design, architecture and implementation planning.

• Presales support, including demonstrations, solution shaping and proposals.

• Strong understanding of AI governance, data protection, information security and responsible AI.

• Stakeholder management, with the confidence to engage with end users, subject-matter experts and senior decision-makers.

3. Experience & Knowledge

3.1. Essential

• Proven customer-facing technology consultancy experience, including running discovery workshops and turning business problems into practical solutions.

• Practical understanding of generative AI and how to apply it within organisations.

• Hands-on experience designing or implementing AI, automation or agent-based solutions.

• Practical experience with Microsoft 365 Copilot, Copilot Studio or similar enterprise AI technologies.

• Confidence presenting to technical and non-technical audiences, including senior decision-makers.

• Strong stakeholder-management skills across end users, subject-matter experts and senior decision-makers.

• Good understanding of the security, governance, data protection and responsible AI considerations of enterprise AI adoption.

• Relevant AI-related Microsoft qualifications.

• Experience working across sales, marketing, technical and delivery teams.

3.2. Desirable

• Experience speaking at events, webinars, conferences or industry forums, and an established public profile.

• Experience contributing to an AI, automation, Modern Work or Power Platform practice.

• Hands-on experience with Power Platform (Power Automate, Power Apps) and Azure AI services.

• Knowledge of Microsoft 365, Dynamics 365 and Business Central integrations.

• Experience with presales, proposals or managed services.

• Experience within a Microsoft partner, managed service provider, technology consultancy or professional services business.

4. Person Specification

• Confident, credible and engaging communicator and public speaker, comfortable on a stage, in a boardroom and with technical teams.

• Natural ambassador who enjoys representing Akita externally and being the public face of its AI capability.

• Strong storyteller who connects technology to real business challenges and measurable outcomes.

• Commercially minded and customer focused, recommending the right solution rather than AI for AI’s sake.

• Pragmatic and delivery focused, able to tell a good demonstration from a secure, reliable and supportable customer solution.

• Curious and technically credible, with a strong interest in the evolving AI landscape.

• Proactive, accountable and comfortable turning ideas into practical solutions.

• Collaborative and keen to contribute to the continued development of Akita’s AI capability.

• Excellent written and verbal communication, including clear functional documentation and user training materials.

• Able to manage priorities and work effectively across multiple client engagements.