AI Solutions Engineer

The AI Solutions Engineer designs, implements, and continuously improves AI capabilities, both in MEDHOST products and in the tools our teams use to build them. This person turns business and clinical problems into secure, compliant, production-ready AI solutions. They also lead the design and improvement of our internal AI tools.

You’ll partner with Product, Engineering, QA, Security, and Compliance to turn AI ideas into working, production-quality solutions. As a trusted advisor to business and technical stakeholders, you’ll spread proven practices across teams and work directly with customers to support AI solution design and rollout.

You’ll help define the patterns, guardrails, and evaluation standards that let teams build and run AI features safely and repeatably.

The AI Solutions Engineer is remote within the U.S. and Canada.

Key Responsibilities:

• Deliver AI-powered product features and agents, deployed either in products for customers or as internal digital workers
• Build end-to-end agentic AI systems, including orchestration, tool use, memory, model routing, failure handling, and cost control. Identify when a deterministic workflow is the better fit, and keep the platform current as new models and frameworks emerge
• Lead AI-accelerated delivery from prototype to production. Integrate models and agents with enterprise knowledge, APIs, tools, and transactional systems
• Work directly with customers as needed to understand requirements, support AI deployments, and gather feedback
• Establish practices for AI evaluation, regression testing, observability, drift, latency and cost monitoring
• Capture and codify lessons learned from implementation work into shared best practices, including a consistent AI-DLC methodology for applying AI across the product development lifecycle
• Run hands-on early-stage initiatives, proof-of-concepts, and first-of-a-kind projects to validate feasibility, unblock teams, or accelerate product development
• Define, track, and report KPIs for AI solutions in both product and internal tools (for example, output quality, accuracy, reliability, cycle time, rework, and cost). Share results with stakeholders regularly and use them to prioritize improvements
• Champion responsible AI principles, including fairness, transparency, privacy, and accountability
• Facilitate workshops and deliver presentations focused on AI best practices

Requirements and Qualifications:

• Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience) and 5+ years of software engineering or architecture experience
• Proven experience leading or influencing initiatives across product, business, and technical domains
• Strong understanding of core AI concepts, including large language models, ML workflows, prompt and context engineering, and agent orchestration
• Hands-on technical depth. Strong, demonstrated expertise with Claude or Codex, including building reusable skills, context engineering and working with code graphs
• Commitment to keeping up with the AI industry's latest news, concepts, and technologies
• Excellent communication skills, able to convey technical concepts to non-technical audiences
• Awareness of data governance, responsible AI principles, and regulatory considerations
• Experience designing and running evaluation strategies for non-deterministic AI systems
• Solid understanding of software architecture, APIs, cloud platforms, and CI/CD practices
• Experience working in regulated environments, and a strong grasp of data privacy, security, and responsible-AI principles

What Will Set You Apart:

• Hands-on experience with spec-driven development, using structured specifications to guide AI implementation, testing, and validation
• Experience in healthcare technology, including familiarity with healthcare regulations (such as HIPAA) and clinical, financial, or hospital workflows
• A track record of taking AI solutions from proof of concept to production and improving them over time with measurable results
• Experience building developer tools or AI-assisted software development lifecycle tooling, including Model Context Protocol (MCP), agent SDKs, or multi-agent systems
• Active engagement with the AI community and up to date on emerging tools, frameworks, and integration best practices
• Familiarity with Amazon Bedrock, self-hosting LLMs, and Claude Code

What We Offer:

Salary range: $110,000 - $150,000 USD per year.

• Plenty of opportunities to grow your career
• Comprehensive medical, dental, and vision benefits
• 3 weeks of vacation plus 5 personal days to recharge
• Employee stock ownership and RRSP program
• A chance to give back through community involvement
• Flexible work arrangements to suit your lifestyle

About us:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms.

Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Abous Us

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Opportunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster

EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.