AI Technical Lead

Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

Technology is at the heart of everything we do, and we like to stay ahead of the curve. We don’t wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation.

About The Role

We now have the opportunity for a AI Technical Lead to join our Technology Department.

📍 Location: Verisure Tech Hub - Alicante.

The role will be based at our new technology site in Alicante. Backed by over 1,800 technologists worldwide and powered by one of Europe’s largest IoT platforms.

🤝 Your Future Team

You will join the IT Telephony team, one of the most critical functions in our organisation. The team runs the contact center platform that connects Verisure with its customers in 18 countries across Europe and Latam.

We are a multicultural team used to working internationally, so collaboration, flexibility and clear communication are part of our daily life. We run services where downtime is not an option, which gives us a strong sense of ownership and responsibility. At the same time, we keep a positive, close and supportive atmosphere, where people help each other and celebrate wins together.

🚀 The Opportunity

• Lead the technical transformation of our customer interactions, moving from traditional IVR and manual processes towards AI-powered conversational experiences across voice and digital channels.
• Shape and deliver AI agents and conversational solutions across the customer journey, from self-service and authentication to real-time agent assist, call summarization, automation and customer insights.
• Play a key role in our evolution from Genesys OnPrem to Genesys Cloud, defining how AI and agentic capabilities are embedded into our next-generation contact center architecture.
• Define architecture, engineering standards and key technical decisions, remaining hands-on when needed to ensure solutions are reliable, secure and scalable.
• Lead a multidisciplinary team of AI Engineers and QA Engineers, acting as the technical reference and taking solutions from business requirements through architecture, engineering, deployment and production. Build your team's capabilities through mentoring.
• Collaborate closely with Product, Architecture, Security, Legal, platform teams and business stakeholders across different countries.

⚙️ Tech Stack

• Agentic AI & LLMs | LangGraph | AWS Strands Agents | CrewAI | LangChain | ReAct | Plan-and-Execute | Tool Usage | Multi-Agent Orchestration | Human-in-the-Loop | RAG | Embeddings | Vector Databases | pgvector | OpenSearch | Retrieval | Re-ranking | MCP (Model Context Protocol) | REST APIs | Event-Driven Architectures | AWS Bedrock | AWS Lambda | AWS Step Functions | Amazon EventBridge | Amazon SageMaker | Python 3.10+ | Git | CI/CD | Infrastructure as Code (IaC) | Terraform | AWS CDK | LangSmith | DeepEval | Ragas | promptfoo | Test Automation | API Testing | End-to-End Testing | Production Monitoring & Alerting | Amazon CloudWatch | CCaaS | Genesys Cloud | Amazon Connect | NICE | Conversational AI | Voice Channels | Digital Channels

🧬 Required Qualifications

• Technical Leadership: previous experience as Tech Lead, translating business requirements into technical designs, defining architecture, guiding engineering decisions and taking solutions through development, deployment and production.

• AI in Production: experience designing and building AI/ML or LLM-based solutions, with at least one solution successfully deployed to production; exposure to agentic systems, RAG, prompt engineering, evaluation and guardrails.

• Cloud-Native Architecture: experience designing cloud-native, distributed and integration-heavy solutions, ideally in AWS, with experience operating them in production.

• Engineering Excellence: Strong engineering practices across clean code, automated testing, CI/CD, code reviews, observability and production operations, with experience promoting shared standards through engineering chapters/communities of practice and mentoring other engineers.

• Languages: Fluent in Spanish and English

🧠 Soft skills & Mindset

• Leadership by example: you inspire through technical credibility, consistency and genuine care for people.

• Talent developer: you enjoy mentoring, giving feedback and seeing others grow, especially junior profiles.

• Team builder: you create a positive, collaborative and high-trust environment where people want to be.

• Pragmatic decision-maker: you balance perfection and delivery, and you are not afraid to make and explain difficult technical decisions.

• Strong communication and influence skills: with technical and business audiences, including management.

• Ability to manage multiple priorities and adapt quickly to change.

• Continuous learning mindset and passion for the rapidly evolving AI landscape.

If you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team. Verisure is an equal-opportunity employer and welcomes applicants from diverse backgrounds.

🌟 What Verisure Offers You

☀️ Hybrid Work Model – Split your time between home and our offices in Alicante. Plus, benefit from two fully remote weeks per year and shortened Fridays all year round (until 15h).

⚡ Dynamic Culture – Work in a collaborative and supportive team

🌍 Global Impact – You solutions will scale internationally

💪 Team Environment – Strong Scrum practices, clear ownership, and real team support

📚 Continuous Learning – Tech Learning and Tech Carreer Plans

🍽️ Lunch & coffee included at our offices - You won’t need to pay for your daily meal when you are at the office! :)

🏡 Paid time off: 23 days and an additional bank of extra hours for even more flexibility.

Join Us!

At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.

Interested in building great tech solutions?

Apply today and be part of our team. 🚀 For questions regarding this position, please contact:

Agustina Lopez Dieguez
Agustina.lopez@verisure.es

Our Company DNA

· Passionate in Everything We Do:

· Committed to Making a Difference

· Always Innovating

· Winning as a Team

· With Trust & Responsibility

About Us

We are Verisure – and we are Proud to Protect

Verisure is the leading provider of professionally-monitored smart alarms for residential households

and small businesses in Europe, and we are growing in Latin America. We trade as Verisure in most of the countries where we operate, and as Securitas Direct in Spain and Portugal.

We protect more than three million customers in 16 countries. Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire and flood - and we save lives.

We believe it is a human right to feel safe and secure.

It takes passionate people to protect

Protecting what matters most for our customers takes innovative technology and, above all, passionate people. People who are driven by our purpose. Every one of our 17,000 colleagues takes this responsibility to protect seriously. Every day, they demonstrate our DNA – the unique imprint we look for, nurture and unleash in every member of our Verisure family.

Our people strategy is clear: to create the best, winning team. We do this by finding and attracting the very best talent; by growing and nurturing the talent we already have; and by engaging our people around our vision, our strategy and our DNA.

And with more than 80% of our colleagues interacting with our customers every day, they personally deliver our customer promise: to protect what matters most.

Do you have what it takes to be Proud to Protect? Would you like to be part of the next phase of our successful growth story? We are looking forward to receive your application.