Air Freight Operator

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

About the Role

This role supports the day-to-day coordination of import/export freight shipments, ensuring the efficient movement of goods and the accurate management of shipment documentation. The successful candidate will be a proactive and customer-focused individual, capable of building strong relationships with customers, suppliers and colleagues while contributing to operational performance and compliance standards.

Contract Type: Permanent (6-month probationary period).

Working Hours: 8.30am to 5.30pm, Monday to Friday (option of hybrid working post probation).

Location: Blakes Cross, Lusk, Co. Dublin

Duties & Responsibilities:

• Plan, organise and execute freight support activities across the team, within the UAF/ACE system.

• Deal with inbound emails, calls & queries liaising with customers and suppliers where necessary.

• Assist with KPI data and reporting updates and responsible for working on Exports function.

• Develop constructive & cooperative working relationships with colleagues, customers & suppliers.

• Receive files from the wider teams, print the documents and verify if received documentation is complete depending on the shipments and client’s requirements.

• Account management from A-to-Z process will be required.

• Request the airfreight line/Carrier charges and send a delivery pre-alert to the transporter. File needs to be sent to the operators and monitored for release.

• Monitor ETAs daily and update shipments where required.

• Imperative that dates are confirmed with Airfreight Lines/Carriers and Co-Loaders.

• Manage customer phone enquiries relating to shipment status and documentation requirements.

• Assist with Health & Safety and ensuring compliance with Company policies and best practice

• Assist with general administration tasks across the wider teams (Air & Ocean).

Essential Requirements

• Experience in freight forwarding environment, essential.

• Ability to manage multiple deadlines and work on own initiative.

• Excellent attention to detail and accuracy.

• Proficiency in Microsoft Office and strong reporting skills.

• Excellent written and verbal communication skills.

• Experience liaising with customers, suppliers, and carriers.

• Experience coordinating and monitoring shipments, including ETA management.

• Strong work ethic with ability to work independently as well as in a team.

• Excellent customer service skills.

• Self-motivated and driven to achieve set targets.

  
  

Benefits

• Permanent Contract

• Competitive Salary

• Hybrid Working Model (1 day working from home post-probation)

• Company Pension

• Employee Assistance Programme

• Company Life Assurance

• Up to 23 days annual leave (after 1 year of service)