Overview

Solution Consultant

Remote

About the Role

The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. This role partners closely with clients to understand their business needs, configure tailored solutions, and ensure a seamless transition from implementation to long-term success.

Your Role Responsibilities? Here's What You'll Do.

• Perform requirements analysis by gathering business process and technical requirements from key client stakeholders, and estimate design and configuration effort based on approved requirements.
• Design and build solutions by applying best practice knowledge, configuring application development tools, and composing clear documentation outlining solution requirements.
• Demonstrate configured solutions or prototypes to customers, and test the configured solution to ensure it functions as designed — resolving any issues in a timely and effective manner.
• Compose training materials and conduct training sessions for customers, while developing and executing migration plans to transition configured solutions smoothly into production environments.
• Define upgrade plans and execute software upgrades to newer versions, while participating in infrastructure conversations to define proper system infrastructure needs based on the customer's technology landscape.
• Maintain awareness of project budget, scope, and timeline, effectively communicating issues with project managers and senior team members while transitioning key information to technical support teams to ensure continued customer success.

Role Essentials

• Bachelor's degree or equivalent experience, with knowledge of scripting, system architecture, or relational databases.
• Strong communication skills — able to speak and write with ease, clarity, and impact using a style appropriate to the subject and audience.
• Strong investigative and analytical skills with the ability to ask probing questions to obtain quality information and appropriately escalate issues for guidance.
• Organized and experienced at successfully multi-tasking in a fast-paced, deadline-driven environment.
• Good collaboration skills applied successfully within a team as well as across other areas, with a self-motivated approach to managing projects to completion.

What We'd Like to See

• Experience in requirements gathering, solution design, and software configuration in a customer-facing consulting environment.
• Demonstrated ability to use sound judgment when navigating complex customer situations and escalating issues appropriately.
• Experience developing training materials and conducting end-user training sessions in a professional services or implementation setting.
• Familiarity with infrastructure concepts and the ability to participate in conversations defining system infrastructure needs based on customer technology landscapes.
• Willingness to travel up to 30% annually, with flexibility for additional travel based on unique customer circumstances.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.