Amazon Account Manager

Company Overview

XP Strategy is an Amazon and marketplace growth agency, with Amazon PPC management at the core of our work. We help brands grow sales and improve profitability through advertising, marketplace strategy, and coordinated execution across creative, listings, and other account priorities.

Our founder, Abe Chomali, has generated more than $300 million in sales through his own brands and products. That experience shapes how we work: understand the business, focus on what matters, and take responsibility for following through.

Position Overview

You will own the client relationship for a portfolio of brands, leading communication, meetings, coordination, and follow-through.

Amazon PPC is a core part of the service you will help clients understand and evaluate. You will work closely with our PPC specialists to review advertising performance, understand recommendations, and connect the team's work to each client's business goals. You need to explain results clearly, recognize concerns, and ask informed questions. Advanced campaign strategy and execution sit with our PPC specialists.

This role requires someone who can make sound decisions independently and keep clients and colleagues informed without being chased.

Primary Objective

Give every client confidence that someone understands their business, is thinking ahead, and is making sure commitments are delivered. Keep the client and internal team aligned on priorities, responsibilities, deadlines, and next steps.

Key Responsibilities

• Own day-to-day client relationships and understand each client's products, goals, priorities, and concerns.

• Lead client meetings with prepared agendas, accurate performance updates, and clear recommendations.

• Record decisions and commitments, assign owners and deadlines, and track work through completion.

• Follow up with internal teams, remove blockers, and flag delivery risks before deadlines are missed.

• Review PPC and overall account performance with specialists, and explain results, priorities, and next steps to clients.

• Identify emerging concerns and opportunities, investigate what needs attention, and recommend next steps.

• Keep clients informed about progress, problems, and changes without waiting for them to request updates.

• Coordinate onboarding and projects across advertising, creative, listings, and other marketplace services.

• Review reports and deliverables for accuracy and alignment with client expectations.

• Handle difficult conversations professionally, manage expectations, and escalate with context and a proposed plan.

• Maintain current account notes, project records, and task boards.

• Use AI and project management tools to improve preparation, analysis, communication, and follow-through.

Required Skills & Experience

• At least two years of client-facing account management or client success experience, with demonstrated independent ownership.

• Previous experience working at an Amazon agency.

• More than two years working with brands selling on Amazon, with practical familiarity with Seller Central and Amazon advertising.

• Experience managing several external client relationships and competing priorities.

• Strong spoken and written English, with the ability to lead professional video meetings and explain performance clearly.

• Working understanding of ACoS, TACoS, ROAS, conversion rate, and the relationship between advertising, total sales, and profitability.

• Ability to interpret reports, recognize gaps, and ask informed questions.

• Practical proficiency with project management platforms such as ClickUp, Asana, or similar tools.

• Regular professional use of AI tools, with the judgment to check accuracy and improve the output.

• Proficiency with Excel or Google Sheets.

• A reliable system for managing commitments, deadlines, and follow-up.

Preferred Skills

• Three or more years of client-facing account management experience and three or more years working with Amazon brands.

• Experience working directly with US or international clients.

• Familiarity with listing optimization, creative projects, inventory constraints, and account health.

• Experience with client onboarding, retention, and resolving service concerns.

• Familiarity with Amazon reporting and advertising management platforms.

• Experience with Walmart, TikTok Shop, or other marketplaces.

What We're Looking For

We value people who notice what needs attention and take responsibility for moving it forward.

If a deadline is at risk, you raise it early and help establish a plan. If performance changes, you investigate and involve the right people. After a meeting, you make sure decisions become completed work.

You communicate clearly, prepare carefully, and remain professional when a conversation is difficult. You know when to act independently and when to bring in a specialist or leadership. Most importantly, clients and colleagues can rely on you to follow through.

Position Details

• Full-time, remote position.

• Schedule: 9 a.m.-5 p.m. US Eastern Time, Monday-Friday, following US daylight saving time.

• We welcome international applicants, particularly from Eastern Europe, South America, South Africa, and the Philippines.

• Reliable internet, a suitable workspace, and the ability to participate professionally in video meetings are required.

How to Apply

Apply through LinkedIn with your CV.

Shortlisted candidates will be asked to share an example of a client issue they identified and addressed before being asked, how they track commitments and ensure work gets completed, and a practical example of how they use AI in their work.

The selection process includes a brief account management exercise and a live conversation about your approach. Please use anonymized examples and avoid sharing confidential client information.