AMR Technical Support Engineer – Mandarin Speaking

AMR Technical Support Engineer – Mandarin Speaking - AMR / AGV / Warehouse Automation

Join an international industrial automation business specialising in autonomous mobile robots and machine vision technology. Backed by large-scale engineering resources and a worldwide service footprint, the company provides intelligent robotics solutions that help manufacturers, logistics operators and intralogistics facilities automate their operations.

This customer-facing technical role is a chance to work hands-on with mobile robotics and warehouse automation deployments across Europe. You’ll combine field engineering, system commissioning, fault diagnosis and customer training, working closely with engineering teams in Europe and China. Several positions are open.

The position is a full time permanent position based remotely in Poland.

Salary is dependent on experience but around €3k-€4k per month and a 10% bonus.

Role Overview

You will be the main technical contact for customers running autonomous mobile robot and AGV systems, making sure deployments go live smoothly and keep running reliably.

Your work will cover the whole deployment lifecycle: installing and configuring equipment, commissioning systems, running performance testing and customer sign-off, then providing ongoing on-site and remote support to diagnose and fix any issues that come up.

Key Responsibilities

• Install, set up, commission and troubleshoot AMR/AGV fleets and wider warehouse automation solutions at customer sites.
• Diagnose and resolve hardware, software and system-level faults, both remotely and on-site.
• Lead system testing, performance validation and customer acceptance so projects hand over smoothly.
• Work with customers to get to the root cause of technical issues and put lasting fixes in place.
• Work with R&D, commercial and project delivery teams on complex problems and to improve product reliability.
• Train customers on day-to-day operation, routine maintenance and first-line troubleshooting.
• Produce and maintain service reports, technical documentation, fault logs and customer feedback records.
• Act as a bridge between local teams and headquarters engineering in China so issues are resolved quickly.

Required Experience

• Degree in Automation, Electrical, Mechanical or Mechatronic Engineering, Robotics, Computer Science or a related technical subject.
• 1–3 years’ experience in technical support, field service engineering, industrial automation, robotics or a similar area.
• Working knowledge of AMR/AGV systems and warehouse automation, with the ability to troubleshoot electrical, mechanical and software issues.
• Practical experience installing, commissioning, maintaining or repairing equipment.
• Strong analytical skills, a customer-first attitude and clear communication.
• Comfortable working with customers and cross-functional teams in an international setting, and willing to travel to customer sites.
• Fluent Mandarin with a good working level of English.
• Preferred: Familiarity with industrial networks and protocols, PLCs, Linux or Python.

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