Analyst, Business (Remote)

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Our culture is rooted in two core values:

• Everyone is an asset

• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Business Analyst is responsible for eliciting, identifying, and documenting business and functional requirements. The business analyst will write user stories, create business requirement documents, create UI mock-ups, process maps, decision trees and other diagrams in support of the development activities driven by the Product Roadmap. The analyst will apply subject matter expertise to product development, executing, improving action plans and providing recommendations and guidance to others in the associated business and best practices of the product area. The IT Business Analyst has an IT focus and supports system-related initiatives.

Location: Remote (United States)

Key Responsibilities:

• Performs in areas of requirements elicitation and modeling, analysis, problem solving and artifact production.
• Utilizes formal and informal written communication methods to communicate requested product development changes.
• Collaborates with Product Managers to elicit, document and model requirements to support writing features and user stories.
• Analyzes and translates business requirements to identify impacts, trends, and gaps.
• Understands and negotiates feature needs and expectations of multiple stakeholders.
• Partners with product management and other teams within the organization providing and sharing expert knowledge of designated areas.
• Facilitates requirements and other meetings and presentations for diverse audiences.
• Facilitates backlog refinement meetings and clearly explains requirements to Agile teams.
• Leads interactive and controlled meetings to elicit business processes.
• Assesses business processes, uncovers system inefficiencies, and recommends solutions.
• Provides product thought leadership and demonstrates fluency in understanding business processes.
• Performs other functions such as quality assurance testing and other duties as needed.
• Owns and delivers multiple projects, on an ongoing, long-term and ad-hoc basis.
• Provides day-to-day support and evaluation of production questions, and issues.
• The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. The incumbent may be required to perform other additional duties as assigned.

Qualifications:

• Requires Bachelor’s degree in a business-related field, or computer science, or combination of education and relevant experience.
• Minimum of 2 years of business analysis experience.
• Business analyst certification (e.g. IIBA-ECBA, PMI-PBA) preferred, but not required.

Key Competencies:

• Understanding of and experience with business analysis techniques, standards and best practices.
• Demonstrates excellent relationship management, communication, teamwork, influence and leadership.
• Able to build strong interpersonal relationships with cross-functional teams across the organization, internal and external stakeholders and end users.
• Technical background with knowledge of software development, web technologies and SDLC processes.
• Knowledge and experience with Agile frameworks and Scrum principles.
• Ability to frequently move onto different tasks as organizational priorities change.
• Must have excellent verbal and written communication skills with proven ability to communicate clearly and comfortably with stakeholders at all levels.
• Strong organizational and time management skills with attention to detail; able to drive initiatives through to completion.
• Detail oriented, analytical problem solver who can identify and solve complex problems
• Self-motivated; can work independently as well as in a team environment.
• Works well under pressure, with professional demeanor, using good judgment, negotiation, listening, diplomacy and tact.
• Continually questions the status quo, identifies areas in need of improvement and recognizes inefficiencies.

Interview Process:

• Veriff Identity Verification

• Recruiter Video Interview

• Interview with the Business Analysis Manager
• Panel Interview

Why you’ll love working here:

• Award-Winning Culture:
  We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.

• Comprehensive Benefits:
  Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.

• Flexibility & Work-Life Harmony:
  Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.

• Growth & Development:
  From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.

• Supportive Professional Environment:
  Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:

• This position regularly requires the abilities of sitting, fingering or manual dexterity, climbing, walking, lifting, grasping, talking, hearing, seeing and repetitive motions.
• This position is an office environment with very limited exposure to any outside fumes, odors, heat and/or weather conditions