Analyst, Global KYC Program Office - Denver, CO (Hybrid)

Role Responsibilities

Western Union is seeking a detail-oriented, execution-focused Analyst to join our Global Know Your Customer (GKYC) team. Reporting to the Manager of KYC, in this role you will help drive oversight processes and enhance overall program effectiveness, leveraging your ability to analyze compliance and transaction data to identify and escalate gaps, resolve process weaknesses, and improve the quality of the KYC Program. You will also collaborate across business groups to solve complex problems related to the application and enforcement of KYC requirements around the globe. This involves working cross-functionally to understand KYC needs and regulatory obligations around the world as you help ensure execution of the Global KYC Program.

• Analyze data and metrics related to the Global KYC Framework to assess the effectiveness of controls and ensure processes are operating as designed.
• Evaluate end-to-end customer identification and verification processes for compliance with KYC requirements and regulatory expectations.
• Identify, document, and escalate control gaps, process deficiencies, and potential compliance issues to appropriate stakeholders.
• Review KYC data in the Universal Customer Database to ensure data accuracy, completeness, and integrity.
• Analyze Customer Risk Scoring Model outputs, assess data quality and performance, and communicate findings to key stakeholders.
• Partner with Compliance, Technology, and business teams to support the design, implementation, and execution of KYC-related initiatives and projects.
• Support internal audits, regulatory examinations, remediation efforts, and other initiatives impacting the Global KYC Program.
• Manage and contribute to projects involving regional compliance requirements, KYC enhancements, and other strategic or operational priorities as assigned.

Role Requirements

• Bachelor’s degree strongly preferred but may be substituted for relevant work experience.
• Excellent written and verbal communication skills.
• Ability to think critically and work independently within a framework of guidelines and accountability.
• 3+ years of experience in AML compliance or a comparable field.
• 2+ years of experience analyzing data, metrics, or reporting to assess controls, risks, or operational effectiveness.
• Experience reviewing customer identification, verification, and due diligence mechanisms and processes.
• Experience identifying, documenting, and helping to resolve compliance, operational or control-related issues.
• Experience working with customer databases, case management systems, or compliance technology platforms.
• Strong knowledge of Microsoft Suite tools, including MS Word, Excel and Power Point. Visio is a plus.
• Professional certifications such as CAMS, CFCS, CFE is a plus.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location: 7001 E. Belleview Ave Denver, CO 80237

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Employee Discount Program
• Parental Leave
• 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The annual base salary range is $70,000 to $82,000 USD per year.  Total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

10-14-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.