Manager, Global KYC Program Office - Denver, CO (Hybrid)

Role Responsibilities

Western Union is seeking a detail-oriented, execution-focused Manager to join our Global Know Your Customer (GKYC) team. In this role, you will support the Head of Global KYC in driving oversight procedures and enhancing program effectiveness. You will leverage your deep expertise in financial crime and compliance to guide KYC Operations, lead process improvements, and maintain global policies. You will also collaborate across regions, build strong stakeholder relationships, and solve complex problems related to the application and enforcement of KYC requirements around the globe. In this role you will work cross-functionally to understand our various global compliance needs, business product needs, and regulatory obligations to formulate requirements and ensure consistent execution of the Global KYC Program across regions.

• Act as a strategic advisor to the Head of Global KYC, supporting the design and implementation of the Global KYC Oversight and Management Procedure.
• Apply expertise in Compliance, financial crime typologies, and investigative best practices to help guide and oversee cases handled by KYC Operations.
• Contribute to the drafting, review, and ongoing maintenance of Global KYC policies, procedures, desk references, and related documentation.
• Lead the development and execution of process enhancements that improve compliance effectiveness, operational efficiency, and program scalability.
• Partner with cross-functional teams across global regions to ensure consistent alignment and execution of the Global KYC Program.
• Cultivate strong, collaborative relationships with regional and global stakeholders, facilitating clear and consistent communication with senior leadership.
• Provide leadership and direction to a team of direct reports, ensuring timely delivery of key initiatives and projects that advance the Global KYC Program’s objectives.

Role Requirements

• Bachelor’s degree is strongly preferred but may be substituted for relevant work experience.
• 5+ years in AML compliance or a comparable field.
• Excellent written and verbal communication, presentation, and stakeholder management skills, especially in a cross-functional environment.
• Experience working with complex systems across multiple stakeholder groups and domains.
• Experience conducting research, gathering feedback, and translating insights into concise summaries of Compliance findings and/or requirements.
• Ability to effectively communicate findings and outcomes to internal and external stakeholders.
• Ability to manage and prioritize multiple projects and tasks independently.
• Demonstrated analytical and problem-solving skills.
• Must possess well developed interpersonal skills and be able to function well within a team-oriented environment.
• Experience leading and empowering high functioning Compliance teams in a fast-paced, deadline-driven environment.
• Strong knowledge of Microsoft Suite tools, including MS Word, Excel and Power Point. Visio is a plus.
• Professional certifications such as CAMS, CFCS, CFE is a plus.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location: 7001 E. Belleview Ave Denver, CO 80237

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Employee Discount Program
• Parental Leave
• 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The annual base salary range is $115,000 to $130,000 USD per year.  Total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

10-26-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.