Analyst I, Business

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

Under general supervision, provides data and work assessment, reporting, and recommendations within assigned area. Manage and maintain client invoice templates and integrations. Provides data analysis to support and enhance overall department workflow, customer service, process improvement and work quality.

II. Essential Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned.

• Work across departments and 3rd party companies to complete small projects related to client invoicing templates and client billing integrations.
• Assists in preparing reports on data summaries, changes, and trends for use by management. Works collaboratively to provide assessment and recommendations to management.
• Monitors overall workflow to ensure timely completion of projects and daily work requirements.
• Provide Support for WO Management Systems.
• Create requirements and testing documents for internal automation projects.
• Assists in uncovering issues, evaluates various courses of action, and promotes the best option for resolution.
• Acquires data from primary and secondary data sources and assists in analyzing and interpreting trends or patterns in complex data sets.
• Performs data profiling and root cause analysis to identify and understand anomalies.
• Becomes aware on how to locate and define new process improvement opportunities.
• Works to help resolve issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Works as part of a team to determine areas of risk as new or changed processes are implemented.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience in Business Administration or similar area of study.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

• Strong organizational and note-taking skills and a propensity for accuracy.
• Requires intermediate skills in Microsoft Office Suite including Excel Pivot tables and lookup functions.
• A familiarization with Smartsheet or similar online collaboration tool.
• Able to use Excel macros.
• Inquisitive nature and unafraid to ask questions.
• Familiarity with project management.
• Strong analytical skills.
• Strong written and spoken communication skills.
• Strong Copilot skills
• Ability to learn to review technical requirements documentation related to cXML/EDI/CSV etc., review raw XML/CSV and other text formats.

V. Work Environment

• Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office setting.

The expected base pay range for this hybrid position is $56,100- $70,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.