Analyst, Retail Channels (Testing & Improvement)

The Analyst, Retail Channels (Testing) Ensures the quality and functionality of software products by conducting thorough testing and validation processes before they are released to end-users or clients. This position will be temporary (6 months) and working hybrid, based in Oriental Center building, San Juan, PR

MAJOR DUTIES & RESPONSIBILITIES:

• Collaborate closely with developers, business analysts, project managers, and other stakeholders to understand requirements.
• Validate user stories for assigned projects within the previously agreed service levels.
• Create, organized and maintain testing documentation, including test scripts, test cases, test results, and defect logs.
• Present documented materials to other departments for manual updates and/or training coordination.
• Visit business channels to identify improvement opportunities and present recommendations to the supervisor.
• Monitor the sustainability and adoption of previously implemented projects and identify potential corrective actions.
• Develop project schedules for assigned initiatives and ensure timely completion.
• Participate in projects led by other teams to proactively identify potential issues and align project outcomes with channel needs and expectations.
• Stay up to date with software testing best practices and industry trends to drive continuous improvement.
• Ensure that software updates and changes do not negatively impact existing functionality by performing regression testing.
• Collaborate with developers to incorporate all new or critical functionalities into the automated testing process.
• Participate in deployments to the Staging and Production environments, performing sanity checks to ensure that existing functionalities are not adversely affected after implementation.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business Administration or a related field required.
• Minimum of one (1) year of related experience required
• The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Excellent verbal and written communications communication skills in English and Spanish.
• Proven working experience as a data analyst with technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Knowledge of statistics and experience using statistical packages for analyzing large datasets such as Excel, Access, Power BI, Power APPs and/or Quicksight.
• Excellent organizational and interpersonal skills.
• Ability to work collaboratively and effectively with diverse staff, colleagues, and clients
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions
• Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
• Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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About Us / Sobre Nosotros

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

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Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

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