Analytics Engineer

Want to know how a leading workplace experience and facility management company is powered by technology?

At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services.

With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location: Porto, Portugal

Work regime: Hybrid

The Job Role as Analytics Engineer:

In this role, you’ll own the analytics layer of our CRM, managing and evolving it end to end, from source data through the transformation layer to the semantic models used for reporting. You’ll troubleshoot technical issues affecting reporting and key business processes, ensuring reliable data is always available. You’ll also lead its modernisation towards a more scalable, engineering-driven platform.

Based in our Porto tech hub, you’ll work alongside the Product Owner and Principal CRM Developer and closely with the Commercial Analytics team. Your work will enable sales performance monitoring and senior leadership reporting across the Group and countries.

As you contribute to the team’s success, you’ll have opportunities to grow personally and professionally with ISS.

What you’ll do:

• Own the data flows from the CRM (Microsoft Dataverse) through Azure SQL to Power BI, monitoring scheduled refreshes and troubleshooting data availability, semantic model and reporting issues.
• Evolve the existing semantic models and develop new ones based on requirements from the Commercial Analytics team.
• Administer the Power BI workspaces, deployment pipelines and security model, and manage the controlled release of changes.
• Lead the architecture modernisation of the CRM analytics layer and contribute to its continuous improvement.
• Contribute to new CRM initiatives through technical analysis, development, testing and release activities, collaborating with the Product Owner, Principal CRM Developer and business stakeholders.
• Work closely with stakeholders across Group functions and countries to clarify data and reporting requirements, resolve technical issues and support recurring reporting exercises.

Key qualifications:

Must have:

• At least 5 years of experience in analytics engineering, BI, data modelling or a similar role.
• Practical knowledge of SQL, including troubleshooting data and validating transformations and model outputs.
• Experience designing and building Power BI semantic models, including Power Query, DAX and row-level security (RLS).
• Experience with Power BI workspaces, CI/CD and deployment pipelines.
• Ability to work with business stakeholders to define and align reporting requirements.
• English proficiency, both written and spoken.

Nice have:

• Knowledge of Dataverse, Dynamics 365 Sales and Azure SQL Database.
• Knowledge of or hands-on experience with Microsoft Fabric or similar data platforms.
• Good understanding of data quality, testing, lineage and version control.
• Experience with Power BI report design and data visualisation.
• Familiarity with Microsoft Power Platform.

Personal skills:

• Strong analytical and problem-solving skills, with attention to detail and a structured approach to troubleshooting.
• A team player mindset and effective communication within a multi-functional team.
• Good organisational skills, with the ability to prioritise tasks, manage competing demands and meet deadlines.

What ISS Offers You:

We focus on creating an environment where you can grow and perform at your best:

• Permanent contract.
• Competitive compensation package based on your experience, including private health insurance.
• 22 days of annual leave + 3 additional company days to recharge.
• Flexible working hours and a hybrid model that supports balance and collaboration.
• Continuous learning opportunities (technical and behavioral development) to support your growth.
• Modern, well-equipped office in the heart of Porto.
• Free parking for your convenience.
• Access to ISS Tech Communities to connect, learn and share knowledge.
• Free access to the company gym to support your wellbeing.
• Snacks and drinks available at the office.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.