Answering Service Agent

Job Description This is a remote position. If you are a people person and enjoy speaking on the phone, we want to hear from you! We come to work every day to offer amazing customer service. This helps us make our clients look like rock stars to their customers. ​ AnswerAide provides a professional answering service 24/7 that helps our customers communicate better with their clients and run their business more efficiently. In addition to assisting our clients with their telephone calls, you may also be responding to their text messages, online chat, Facebook messenger, and emails. Job Description Full and part-time positions are available Receiving inbound calls Placing outbound calls Actively listening to the caller while taking accurate notes Transferring calls Scheduling appointments Collect and qualify lead information Process orders Process payments Take detailed notes and messages Requirements Ability to type 40+ words per minute Approved, private, and secure workspace that is free of distractions and noise, including pets and children Personal computer with a webcam PC Minimum Specs - 4GB Ram, Dual (2) Core Processor, and 50 GB of available disk space Anti-virus software configured to automatically update A USB headset w/noise cancellation High-speed internet with at least 25 Mbps UPS battery backup power supply Excellent communication skills, written and verbal Excellent grammar and spelling Have an upbeat, enthusiastic, and friendly personality Positive and upbeat personality Fast thinker Team player A professional and clear speaking voice on the phone Strong customer service skills Ability to multi-task Computer literate Ability to follow instructions Bilingual is a plus You must have an energetic, positive, and friendly attitude Benefits Part-time positions: Paid Time Off Charity Matching Ability to grow with the company