Apple Device Specialist (Mac, iPhone & Apple Ecosystem Expert)

About Us Years of Experience in IT Support IT Support Guy brings years of unique experience in offering high-quality IT support services. Our experienced team is committed to swiftly addressing your IT issues, ensuring that your organization runs smoothly. We take pride in providing creative solutions adapted to your specific requirements, allowing you to stay ahead in the fast-paced digital world. Don’t let IT issues hold you back – with IT Support Guy, you’re in capable hands. Let's achieve your business goals together. Job Description This is a remote position. As an Apple Device Specialist , you will be responsible for providing expert-level support, configuration, and management of Apple products including Macs, iPhones, iPads , and associated Apple services such as iCloud, Apple Business Manager, and device enrollment platforms . In addition to top-tier technical support, your role will emphasize device hardening, mobile security, and endpoint protection —ensuring all Apple devices are securely deployed, properly managed, and compliant with cybersecurity best practices in a business environment. Provide Tier 2/3 support for macOS and iOS devices (MacBook, iPhone, iPad). Enforce and maintain Apple device security best practices including encryption, secure boot, FileVault, Gatekeeper, etc. Implement and manage MDM solutions (Jamf, Intune, Mosyle, Kandji) for secure deployment and lifecycle management. Manage and secure Apple Business Manager, Volume Purchase Program, and Automated Device Enrollment. Administer Apple ID, iCloud, and App Store configurations securely in business environments. Apply cybersecurity policies for Apple endpoints including antivirus, firewalls, VPNs, secure network profiles, and patching. Monitor and respond to device compliance violations, unauthorized apps, or risky configurations. Support security audits and ensure devices meet CIS benchmarks and industry compliance standards (ISO27001, NIST, etc.). Collaborate with cross-functional teams to ensure secure integration with Windows AD, Exchange/O365, VPN, and cloud services. Provide documentation and training for end-users on secure Apple usage. Requirements 1+ years hands-on experience supporting Apple devices in a corporate or MSP setting. Strong knowledge of macOS, iOS, iPadOS, and the Apple ecosystem. Deep understanding of endpoint security for Apple devices. Experience with MDM, Apple Business Manager, and secure deployment frameworks. Working knowledge of cybersecurity tools such as antivirus, vulnerability scanning, disk encryption, and network firewalls. Apple Certifications (ACSP, ACTC, Jamf 200/300, or equivalent) are highly desirable. Bonus: Experience with SSO, Intune Conditional Access, and integration with Microsoft 365 security tools.