Application Analyst

EmergeOrtho's Corporate IT Team is seeking an Application Analyst with a primary focus on Business and Clinical Applications to join their team. This role is responsible for supporting the clinical and operational applications used by the Providers and staff at EmergeOrtho. The Application Analyst works closely with the orthopedic team to understand their workflows, needs, and challenges, and provides solutions to optimize their use of technology. The Application Analyst also collaborates with other IT staff, vendors, and external partners to ensure the integration, functionality, security, and performance of the orthopedic applications. The preferred EMR for this position is AthenaOne, a secure and comprehensive cloud-based solution that integrates electronic health records (EHR), practice management, and patient engagement capabilities.

Kick off 2027 with a new remote opportunity!

• Our desired start date for this position will fall in February, 2027.

Qualifications and Experience

• Bachelor’s degree in computer science, information systems, health informatics, or related field or 4 years equivalent experience as an Application Analyst in the Healthcare industry
• Minimum of two years of experience in supporting clinical or operational applications in a health care setting
• Experience in supporting orthopedic applications is preferred
• Knowledge of orthopedic workflows, terminology, standards, and regulations
• Proficiency in using AthenaOne EHR/PM system. Experience in using speech-to-text dictation and voice assistant features is a plus
• Ability to analyze complex problems, troubleshoot issues, and provide solutions
• Excellent communication, interpersonal, and customer service skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Ability to learn new technologies quickly and adapt to changing environments

Responsibilities include but are not limited to

• Analyze, design, configure, test, implement, and maintain the orthopedic applications, such as AthenaOne EHR/PM, digital imaging (DI), and patient portal systems
• Provide end-user training, support, and troubleshooting for the orthopedic applications, and escalate issues as needed
• Monitor and evaluate the orthopedic applications’ performance, usability, and compliance, and recommend enhancements or modifications as needed
• Document and update the orthopedic applications’ policies, procedures, workflows, and configurations
• Coordinate with other IT staff, vendors, and external partners to ensure the interoperability, security, and reliability of the orthopedic applications
• Participate in IT projects related to the orthopedic program, such as system upgrades, migrations, integrations, or conversions
• Stay abreast of the latest trends, developments, and best practices in orthopedic technology and inform the orthopedic team of any relevant changes or opportunities
• Keep the Service Desk Support database and ticketing system updated daily

Other

• Follows all applicable department and practice policies and procedures
• Participates in professional development activities and maintains professional affiliations
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Maintains reliable attendance consistent with operational needs and job requirements
• Complies with all applicable federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s & South Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country, EmergeOrtho’s medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion.https://emergeortho.com/non-discrimination-notice/

Benefits:

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.