Applications Analyst

Hybrid • Mason Main Office - Mason, MI 48854

• Position Type: Full Time
• Job Shift: Day
• Category: Information Technology

About the Role

FLSA Status

• Exempt

Job Summary

Primarily responsible for the installation, improvement and support of the Bank’s core applications and systems integrations. Our IT Applications Analyst is responsible for ensuring that all phases of their assigned projects/cases are completed successfully and according to agree upon timeliness.

Job Duties

• Primary focus is on core banking and banking related applications.
• Perform Business Analytics function to evaluate and recommend process improvements for responsible applications.
• Proactively lead related application upgrades, projects, releases and replacements with the supervision of the AVP/Technology Services Manager (where necessary).
• Oversee the software update/patch process.
• Act as a liaison between Bank departments, IT teams, and third-party application providers.
• Maintain relationships with vendors and work with vendors to address items related to the vendors.
• Responsible for the upkeep, configuration, and reliable operation of various business applications.
• Provide support and training of business applications to bank-wide staff.
• Maintain solid working knowledge of the functionality of existing applications and systems.
• Review vendor publications and release notes and determine appropriate distribution, implementation, testing and training requirements.
• Maintain and provide follow-up support and troubleshooting services for new and existing applications with other vendors and/or other IT teams.
• Take ownership of application issues and recruits appropriate resources to facilitate resolution.
• Provide support for migrations, updates, and fixes as needed.
• Manage enhancement requests submitted by Bank business units.
• Monitor and maintain security administration in compliance with bank procedures.
• Develop and maintain training material for new and existing applications as needed.
• Understand and agree to abide by the policies and procedures of Dart Bank.
• Demonstrate courteous, pleasant, self-motivated, and dependable behavior.
• Maintain a professional environment in both appearance and conduct.
• Use the Banks Help Desk ticketing system, to manage cases and assist IT Helpdesk Specialists if needed.
• Cognos leader to author and maintain reporting and scheduling.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education
  • High school or equivalent degree required.
• Experience
  • Minimum of 5 years of bank experience
  • Familiar with various Operating systems (MS, OS/400) and Microsoft applications.
  • Experience with Core Banking Applications or other front-line support.
  • iSeries knowledge is beneficial and preferred.
  • Jack Henry application knowledge is preferred.
• Skills
  • Self-motivated and able to work independently.
  • Aptitude for banking-related technologies.
  • Strong customer service mindset.
  • Willingness and ability to learn new tools and technologies.
  • Proficiency with Microsoft Office is required.
  • Knowledge of banking processes and functions is required.
  • Knowledge of Jack Henry products, including Cognos is required.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Project management experience is a plus.
  • Proficiency with data gathering analysis and solution development.
  • Strong ethics, reliability, and good judgment.
  • Accuracy, attention to details, organizational skills, analytical skills, problem solving, good time management and excellent follow-up skills.
  • Strong verbal and written communication are required.
  • Leadership and decision-making skills with the ability to build rapport with internal teams and vendors.

Applications

• Will be working with but not limited to: Branch Anywhere, CognosBI, JH Client Portal, JXChange, Move IT Automation, Onboard, Open Anywhere, SilverLake, Synapsys, Synergy, Teller, Enterprise Work Flow, Xperience.

Supervisor

• AVP/Technology Services Manager

Supervises

• None

Management retains the discretion to change this job description at any time.

Who We Are

Dart Bank is a community bank, serving our community since 1925. We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people. Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives. Dart Bank. For What Matters Most.

We offer:

• Medical Benefits
• Dental
• Vision
• 401(K) Plan with Employer Matching
• Employee Stock Ownership Plan (Profit Sharing)
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate nondiscriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”). This employer participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the United States. If E Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E Verify once you have accepted a job offer and completed Form I 9.

Technology & Workspace Requirements

Dart Bank is committed to supporting flexible work arrangements when they align with business and position requirements. Remote and hybrid work are privileges that carry additional responsibilities and workspace requirements to ensure employees can effectively and securely perform their job duties.

To support our technology and security standards, employees are required to have a modern smartphone capable of supporting company authentication and communication applications.

Employees in remote or hybrid roles will be provided with a computer, monitors, docking station, keyboard, and mouse to perform their work. Employees must maintain a work environment that supports the effective performance of their job duties, including a reliable high speed internet connection with minimum speeds of 25 Mbps download and 5 Mbps upload.