Application Consultant (with ERP or Financial Accounting software implementation experience)

Application Consultant (with ERP or Financial Accounting software implementation experience) Ever thought of yourself directly supporting big names across the industries around the world like Starwood, RMIT or Mobifone to operate smoothly and bring them the maximum satisfaction? Join us now! Position overview TRG is an IT-leading company, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in software implementation like you. You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers. You are the primary point of contact between our company and customers, the software expert, and a great project manager. Your in-depth knowledge and diverse skill sets enable you to determine how to best implement our software. You take pride in your work and take the lead to ensure your projects run according to plan. What does a successful Application Consultant look like? 1. Pre-sales consultation You will support our sales team during pre-sales to understand the customer's needs and work out a plan to implement our services and solutions to help mitigate their problems. Uncover business problems Acquire and examine customer needs and requirements Develop an initial view of the solution Prepare a software presentation and demonstration that specifically addresses the customer's problems Define detailed project implementation plans 2. Software implementation You play a critical role in ensuring the implementation project is rolled out according to plan. Business analysis and mapping System installation and configuration Data migration End-user onboarding and training User acceptance testing 3. Post-implementation support You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise. You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy. Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data Respond promptly to customers' queries and feedback Diligently walk customers through a series of actions to resolve issues and advise on improvements Follow up with customers to ensure all issues are fixed What you need Have at least 1 year of working experience relating to 1 of the ERP or financial & accounting software (Odoo, Misa, Lemontree, Fast, Effect, SAP, Exact, Oracle,...) An infinitely curious and open mind to learn and grow Excellent problem-solving, negotiation, and interpersonal skills Effective in time management and task prioritisation A genuine passion for delighting customers, a willingness to travel for work Based in Thailand; fluent in English and Thai What’s TRG International offering to you? Competitive salary package Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe. Strong culture supporting your learning, development, and growth. Participation in multiple (12+) networking, collaboration, learning, and training events each month. Training and certification support. Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network. Our recruitment process Apply via our Career page: https://careers.trginternational.com/ --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> HR round --> Final round Department Delivery Locations Thailand Remote status Fully Remote Why join us TRGers are our greatest assets. We are committed to providing the best to our valuable team members that expand beyond your typical monetary rewards, paid time off, and healthcare offerings. Wanna know what we offer our TRGers? CHECK OUT SOME BENEFITS AND PERKS WE OFFER OUR TRGers About TRG International TRG International is a global market leading professional services firm, focused on delivering technical excellence. We believe that with the right IT solutions working quietly in the background, our customers can be free to focus on their core business. Founded in 1994