Application Production Support Engineer

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced Application Production Support Engineer to join our team in Amsterdam.

The ideal candidate will have strong hands-on experience in production application support, Linux/Unix troubleshooting, Shell scripting, SQL, incident management, and application monitoring.

Roles & Responsibilities

• Monitor and support production applications to ensure availability, stability, and performance.
• Perform incident troubleshooting, root cause analysis (RCA), and problem management.
• Handle application deployments, release activities, configuration changes, and production fixes.
• Monitor application logs, batch jobs, APIs, interfaces, and system alerts.
• Manage incidents and service requests using ServiceNow, JIRA, or similar ITSM tools.
• Collaborate with development, infrastructure, database, security, and business teams to resolve production issues.
• Automate repetitive operational activities using Shell, Python, or PowerShell.
• Maintain operational documentation, SOPs, runbooks, and knowledge articles.
• Participate in major incident management and post-incident reviews.
• Support change management and ensure production changes follow operational controls

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Strong hands-on experience with Linux/Unix troubleshooting.
• Good experience with Shell scripting.
• Strong knowledge of SQL and relational databases.
• Proven experience in Application Production Support.
• Experience in incident management and problem management.
• Knowledge of Root Cause Analysis (RCA).
• Experience with application monitoring and logging tools.
• Understanding of REST APIs, microservices, batch processing, and application interfaces.
• Experience with ServiceNow, JIRA, or similar incident management platforms.
• Good troubleshooting, analytical, and problem-solving skills.
• Excellent communication and collaboration skills.
• Good command of spoken and written English.
• Experience with one or more of the following Monitoring & Logging Tools: Splunk,Dynatrace,Grafana,AppDynamics,ELK Stack

Good-to-Have Skills

• Knowledge of Python or PowerShell scripting.
• Familiarity with CI/CD tools such as:
• Jenkins
• GitLab CI/CD
• Azure DevOps
• Knowledge of container technologies such as Docker and Kubernetes.
• Exposure to cloud platforms such as Microsoft Azure or AWS.
• Understanding of ITIL practices and production change management.
• Experience supporting enterprise-scale applications.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.