Application Support Analyst - Front Office - Fixed Income & Derivatives Sales & Trading - AVP
- Salary
- £70K–£106K
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
We're looking for an Application Support Analyst – Front Office – Fixed Income & Derivatives Sales & Trading at AVP level to join our Sales & Trading Application Support team in London.
The role provides business-facing and technical production support for business-critical Fixed Income and Derivatives applications, with a particular focus on electronic trading platforms and front-to-end trading workflows across Rates, Credit, Repo and Interest Rate Derivatives.
Essentials of the role
- Provide high-quality day-to-day production support, proactive monitoring, incident management and issue resolution for Front Office Fixed Income and Derivatives applications and eTrading services.
- Own high-severity incidents end-to-end, coordinating business users, internal technology teams, electronic trading venues and external vendors to restore service and minimise business impact.
- Support releases, upgrades and new functionality through appropriate testing, operational readiness, production controls, documentation and transition into BAU support.
Candidate requirements
- More than five years of relevant experience in Front Office application support, trading support, production management, financial technology or related support functions within an investment banking or capital markets environment.
- Strong knowledge of Fixed Income and Derivatives products, front-to-end trade lifecycles and electronic trading workflows, with experience across Rates, Credit, Repo and/or Interest Rate Derivatives.
- Strong incident ownership, analytical troubleshooting, communication and stakeholder-management skills within a fast-paced Front Office support environment.
Compensation
The anticipated salary range for this role is £70,000 - £106,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.
Business Area
The Sales & Trading Application Support team forms part of the EMEA Production Management and Service Delivery organisation within ITSD. The team provides Front Office production support for business-critical Fixed Income and Derivatives electronic trading platforms used across EMEA, ensuring the stability, availability and operational readiness of key trading services.
The team works closely with Trading, Sales, Middle Office, Operations, Product, Development, Infrastructure and external vendors to support front-to-end trading workflows, electronic trading platforms and strategic business initiatives. The function plays a key role in maintaining resilient production services while enabling business growth, regulatory compliance and continuous service improvement.
Position Description
This role sits within the Sales & Trading Application Support function in London and provides direct Front Office support for business-critical electronic trading applications.
The successful candidate will work closely with Trading and Sales teams, supporting key trading platforms, market connectivity, pricing and trade-processing workflows, while acting as a technical and functional escalation point for production issues.
Key responsibilities include:
- Provide day-to-day production support for Front Office Fixed Income applications, including proactive monitoring, incident management, problem management and user support.
- Deliver high-quality support for electronic trading workflows including pricing, RFQ, order management, trade execution, trade booking and STP processes.
- Own and manage high-severity incidents, coordinating support teams, development teams, infrastructure teams, vendors and business stakeholders to restore service as quickly as possible.
- Investigate root causes of recurring issues and work with Development and Infrastructure teams to implement permanent solutions.
- Support electronic trading venues, market connectivity and FIX-based workflows across multiple products and platforms.
- Support production releases, upgrades and onboarding of new functionality, ensuring operational readiness and smooth transition into BAU support.
- Maintain support documentation, operational procedures, knowledge articles and support runbooks.
- Ensure compliance with change governance, production controls, audit requirements and technology risk standards.
- Contribute to automation, monitoring improvements, resilience testing, disaster recovery activities and continuous service improvement initiatives.
- Work collaboratively with regional and global technology teams across EMEA, Americas and APAC.
Knowledge, skills and experience:
- Strong understanding of Fixed Income products including Credit, Rates and Repo.
- Strong knowledge of front-to-end trade lifecycles and electronic trading workflows.
- Experience supporting electronic trading platforms and production environments within investment banking.
- Strong incident-management, problem-solving and stakeholder-management skills.
- Good knowledge of Linux/Unix environments and SQL database troubleshooting.
- Experience of working in a fast-paced Front Office support environment.
Desirable:
- Bloomberg TOMS/eTOMS, Bloomberg ALLQ, Tradeweb, MarketAxess or similar electronic trading platforms.
- ION Anvil or comparable Fixed Income trading systems.
- Splunk, Geneos, LogicMonitor or equivalent monitoring technologies.
- PowerShell, Python, scripting or automation experience.
- Cloud, OpenShift, Kubernetes or modern platform technologies.
Competencies
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
- Hybrid and flexible working
- Competitive paid leave days
- Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
- Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
- Access a wide range of learning and development opportunities and career progression opportunities
- Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.
About SMBC
A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
Find out more about what we do and who we are at https://www.smbcgroup.com/emea/careers
