Application Support Engineering - SRE

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have in This Role

As an Application Support Engineer (SRE), you will help ensure the availability, reliability, and performance of mission-critical applications supporting DTCC’s Common Data Transfer Services (CDTS) platform.

This role combines hands-on application production support with Site Reliability Engineering principles. You will troubleshoot complex production issues, strengthen monitoring and observability, automate recurring operational tasks, and support the modernization of applications across cloud and container platforms. Working closely with Application Development, Infrastructure, and global Operations teams, you will help reduce operational risk and deliver stable, resilient services.

Your Primary Responsibilities:

• Support mission-critical applications in production, ensuring availability, stability, performance, and operational readiness.
• Monitor application and platform health, analyze alerts, and proactively identify reliability risks.
• Troubleshoot production issues across Java applications, SQL databases, Linux/Unix environments, messaging platforms, and distributed systems.
• Participate in incident response, root-cause analysis, and problem management, helping implement corrective actions that prevent recurrence.
• Serve as a liaison among Application Development, Infrastructure, and Production Support teams to coordinate issue resolution and service improvements.
• Support application releases, deployments, upgrades, change activities, and production validation.
• Improve monitoring, alerting, dashboards, and observability using tools such as Splunk, Grafana, or Datadog.
• Automate recurring operational processes to reduce manual effort, improve recovery, and minimize operational toil.
• Develop and maintain runbooks, support procedures, knowledge articles, and troubleshooting documentation.
• Support disaster recovery exercises, resiliency testing, operational controls, and audit-readiness activities.
• Support applications and services across AWS, OpenShift, and containerized environments.
• Collaborate with globally distributed teams and participate in a rotating shift and 24x7 support model.

Note: The Primary Responsibilities of this role are not limited to the details above.

Qualifications

• Bachelor's Degree or equivalent experience.
• Minimum 4+ years of experience in Application Support, Production Support, Site Reliability Engineering, DevOps, or related disciplines.

Talent Needed for Success

• Hands-on experience supporting enterprise applications in complex, business-critical production environments.
• Strong troubleshooting and log-analysis skills across Java applications, Linux/Unix operating systems, and distributed platforms.
• Working knowledge of SQL for data analysis, production investigation, and issue resolution.
• Experience with monitoring and observability tools such as Splunk, Grafana, Datadog, or similar platforms.
• Experience supporting AWS-based applications and cloud services.
• Familiarity with OpenShift, Kubernetes, Docker, or other container and orchestration technologies.
• Exposure to messaging and event-streaming technologies such as Kafka.
• Experience using ServiceNow or similar IT service management tools for Incident, Problem, and Change Management.
• Understanding of SRE principles, including reliability, observability, automation, incident prevention, and continuous improvement.
• Exposure to scripting or automation using Python, Shell, Bash, or a similar language.
• Strong analytical, communication, ownership, and problem-solving skills.
• Ability to collaborate effectively across Application Development, Infrastructure, Operations, and geographically distributed teams.
• Ability to work effectively in high-pressure production environments and manage multiple priorities.

Preferred Qualifications

• Experience supporting high-volume transaction-processing applications or distributed systems.
• Familiarity with AutoSys or other enterprise job-scheduling platforms.
• Exposure to CI/CD pipelines, DevOps practices, and automated deployment processes.
• Experience supporting Kafka-based applications or event-driven architectures.
• Exposure to mainframe environments or application-modernization initiatives.
• Understanding of security fundamentals, including certificates, credentials, access management, and operational controls.
• Experience within Financial Services, Capital Markets, FinTech, or another highly regulated industry.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.