Application Support (Lisbon- Hybrid)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Application Support for a client on our Talent Team.

Your responsibilities include:

· Provide first-line support for business-critical applications, ensuring incidents and service requests are resolved within agreed SLAs.

· Investigate, troubleshoot, and resolve application-related issues, escalating complex cases when required.

· Monitor application performance, availability, and stability to proactively identify potential problems.

· Manage and track incidents, service requests, and changes through Jira Service Management.

· Collaborate with development, infrastructure, and business teams to ensure the effective operation of supported applications.

· Maintain accurate technical documentation, including support procedures, system configurations, and knowledge base articles.

· Support software deployments, upgrades, patches, and release activities.

· Deliver user guidance and training to improve application adoption and user experience.

· Analyse recurring incidents and performance trends, proposing improvements to increase service reliability.

· Ensure timely communication with stakeholders regarding incidents, service requests, and system updates.

You must have:

· Previous experience in Application Support, IT Support, Service Desk, or a similar technical support role.

· Strong understanding of Windows environments, enterprise applications, databases, and operating systems.

· Hands-on experience with incident and service request management tools, preferably Jira Service Management.

· Strong troubleshooting and analytical skills, with the ability to identify and resolve technical issues efficiently.

· Experience working with SQL databases and performing basic query analysis.

· Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.

· Strong documentation skills and attention to detail.

· Customer-focused mindset and commitment to delivering high-quality support.

· Ability to prioritize workload and manage multiple tasks simultaneously.

· Fluent English communication skills.

We value:

· Degree in Computer Science, Information Technology, Information Systems, or a related field.

· Experience administering or supporting Microsoft SQL Server, Oracle Database, Salesforce, SAP, SharePoint, or Power BI environments.

· Knowledge of Active Directory administration and user management.

· Experience with Jira Service Management and Jira Assets Management.

· Exposure to scripting and automation technologies such as PowerShell, Python, or SQL scripting.

· Familiarity with ITIL frameworks and IT Service Management best practices.

· Experience working in enterprise environments supporting multiple business applications.

· Understanding of application monitoring, performance management, and root cause analysis.

· A proactive attitude, continuous improvement mindset, and strong problem-solving skills.

· Ability to work effectively in cross-functional and international teams.

We offer:

• Integration into a dynamic and motivated team to perform the role.
  
• Additional training.
  
• Salary package in line with the responsibilities of the role.
  
• Professional growth and career development opportunities.
  

Workplace: Lisbon - Hybrid

Claranet, Make modern happen!