Applied Systems Training Specialist

Position Summary: The Employee Benefits Applied Systems Training Specialist is responsible for the administration, optimization, implementation, and continuous improvement of systems and operational workflows supporting Employee Benefits (EB) through Applied Systems.

Essential Tasks:

Training and Development

• Develop and deliver training programs for Employee Benefits staff on Applied Systems Epic functionality and workflows
• Design new-hire onboarding and system training curriculum for Employee Benefits users
• Create and maintain training materials, job aids, and quick-reference guides for system processes
• Maintain current documentation as system functionality, organizational processes, and business requirements change
• Conduct system training sessions, workshops, and refresher courses as functionality and workflows evolve
• Evaluate training effectiveness and adjust programs based on user feedback and performance outcomes
• Assist in developing monitoring systems to ensure that all account manager/coordinator employees are performing job responsibilities according to training and system standards
• Provide one-on-one coaching and troubleshooting support to end users on system usage
• Partner with Employee Benefits leadership to identify training needs and skill gaps

Applied Systems and Epic Expertise

• Serve as a subject matter expert for Applied Systems Epic
• Maintain advanced knowledge of Epic functionality, configuration, workflows, policy types, forms, fields, reporting requirements, and system enhancements
• Participate in testing and validation of new functionality
• Communicate system changes and operational impacts to appropriate stakeholders
• Evaluate new and existing Epic functionality to determine how it can support Employee Benefits operations
• Identify system limitations, data inconsistencies, workflow gaps, and opportunities for system improvement
• Support the development and maintenance of policy types, departments, forms, workflows, servicing structures, and other system configurations
• Validate system functionality and configuration changes prior to implementation
• Provide guidance to business users and stakeholders regarding appropriate system set-up and functionality

System Implementation and Conversion

• Lead and support Epic implementation, conversion, and go-live initiatives for Employee Benefits and related business functions
• Support post-acquisition integration activities, including system conversion, data validation, workflow alignment, and operational transition
• Review converted data to identify discrepancies and ensure information is accurately reflected in Epic
• Provide post-go-live support and identify opportunities for stabilization and process improvement
• Monitor implementation outcomes and resolve system or workflow issues

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

• Undergraduate degree
• 2+ years of systems training experience required

Systems:

• Proficient with Microsoft Office Suite
• Applied Epic Systems experience, preferred

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Benefits and Compensation:

• Higginbotham offers medical, dental, vision, and prescription drug coverage
• Multiple supplemental benefits for physical, emotional, and financial wellbeing
• 401(k) and an equity incentive plan
• Employee Wellness Program
• Company paid holidays, plus PTO

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham.

Please do not contact or send unsolicited potential placements to our team members.

*Applications will be accepted until the position is filled