Appointment Setter

Working Hours: US Business Hours (3:00 PM onwards SA Time)

Employment Type: Independent Contractor

Location: Remote, South Africa

About the Role

We are seeking a high-energy, resilient, and articulate Appointment Setter & Outbound Lead Generator to join our growing sales team. In this role, your primary responsibility will be calling prospective leads, pitching our value proposition, qualifying prospects, and securing confirmed appointments meetings for our sales team.

You will be provided with lead lists and data, but you must be comfortable making high-volume outbound phone calls, handling objections, and consistently following up to convert leads into booked meetings.

Key Responsibilities

• High-Volume Cold & Warm Calling: Perform 80–120+ outbound calls per day to generated leads to qualify interest and book sales appointments.
• Lead Qualification: Assess prospective clients against our ideal customer profile (ICP) to ensure meetings are set with qualified decision-makers.
• Appointment Scheduling: Coordinate and schedule confirmed meetings directly onto our Sales Executives' calendars via CRM/scheduling software (e.g., HubSpot, Calendly, GoHighLevel).
• Pipeline & Follow-Up Management: Follow up consistently with prospective leads who were missed, requested follow-ups, or need additional touchpoints via phone, SMS, or email.
• CRM Hygiene: Maintain accurate records of all calls, notes, disposition statuses, and appointment details in the CRM.
• Objection Handling: Confidently navigate pushbacks, gatekeepers, and common sales objections to highlight value and secure the meeting.
• Performance Tracking: Meet or exceed weekly and monthly targets for outbound calls, contact rates, booked appointments, and show-up rates.

Required Qualifications & Skills

• Cold Calling & Phone Sales Experience: Minimum 1–2 years of experience in outbound calling, appointment setting, telemarketing, or cold outreach.
• US Shift Availability: Ability to work full-time during standard US business hours (e.g., 9:00 AM – 5:00 PM EST).
• Objection Handling Mastery: Strong active listening skills with the ability to overcome gatekeepers and common sales objections on the fly.
• Tech-Savvy: Familiarity with CRMs and calendar management tools.
• Self-Motivated & Target-Driven: Goal-oriented mindset with high resilience to handling rejection and keeping a positive attitude.

Technical & Work-from-Home Requirements

• Quiet Workspace: Dedicated, noise-free home office environment.
• Hardware: Reliable computer/laptop with at least 8GB RAM and an i5/Ryzen 5 processor (or equivalent).
• Audio Gear: Professional noise-canceling USB headset.
• Internet Connection: High-speed, stable fiber/broadband connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Power Backup: Reliable power backup (UPS/Inverter) if operating in an area prone to power outages.
• Must have your own laptop