Appointment Setter

Job Title

Appointment Setter

Company Overview

Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional experiences through streamlined operations, clear processes, and timely execution. Join our team and contribute to a fast-paced environment where organization, collaboration, and accountability matter.

Role Summary

We are seeking a motivated Appointment Setter to drive client engagement and support the sales funnel by scheduling qualified appointments for our team. You will be responsible for proactive outbound outreach, inbound lead management, and maintaining accurate scheduling records. This role is ideal for someone who excels at warm outreach, possesses strong communication skills, and enjoys helping potential clients take the next step in their fitness journey.

Key Responsibilities

• Make outbound calls, send emails, and engage with leads to schedule appointments with the appropriate team member
• Manage and prioritize a high-volume calendar, ensuring all appointments are confirmed and accurately reflected in the CRM
• Qualify leads based on predefined criteria and pass only qualified prospects to the sales or fitness consultant teams
• Respond promptly to inbound inquiries and route them to the correct contact or schedule follow-ups
• Maintain accurate data in the CRM, including contact information, appointment details, and outcomes
• Follow up with no-show or rescheduled appointments and implement effective reminder practices
• Collaborate with marketing and sales teams to optimize outreach strategies and messaging
• Track key metrics such as call volume, conversion rates, and scheduling efficiency
• Provide a positive, professional, and supportive experience to every potential client

Qualifications

• 1+ year of experience in appointment setting, telemarketing, sales support, or a related role
• Proven track record of meeting or exceeding productivity and scheduling targets
• Excellent verbal and written communication skills; friendly, persuasive, and professional demeanor
• Strong organizational skills with the ability to manage multiple tasks and calendars
• Proficiency with CRM systems and standard office software (e.g., MS Office, Google Workspace)
• Comfortable working in a fast-paced environment and adapting to changing priorities
• Team player who can collaborate effectively with sales, marketing, and fitness coaching teams

Work Environment

• Hybrid-friendly or remote-adjacent role with a mix of outbound calling and structured scheduling activities
• Supportive culture emphasizing speed, reliability, and customer-centric service
• Regular collaboration with sales, marketing, and operations teams

Schedule and Compensation

• Competitive base pay with performance-based bonuses
• Flexible scheduling to accommodate peak lead periods and coaching sessions
• Benefits package and paid time off in line with tenure and role

What We Value

• Proactive outreach and high responsiveness to inquiries
• Strong organizational discipline and accuracy in scheduling
• Clear, positive communication and relationship-building with potential clients
• Data-driven mindset and continuous improvement in outreach processes

How This Role Contributes to Flex Fitness

The Appointment Setter directly influences our ability to connect with potential members, book meaningful intro sessions, and maintain a smooth sales pipeline. Your proactive outreach and precise scheduling help deliver timely, high-quality experiences that support growth and member satisfaction at Flex Fitness.