Appointment Setter – Education (Warm Leads)

Every week, hundreds of parents reach out to Cluey because they’re worried about their child. Maybe a maths mark has slipped, the HSC is looming, a selective exam is coming up, or their kid has just stopped believing they’re good at school. You’ll be the first person they speak to.

This is a phone-based role with no cold calling and no closing. Every parent you call has already asked us for help. Your job is to have a genuine conversation: understand what’s going on with their child, find out what they’re hoping will change, and connect them with one of our Learning Advisors for a deeper consultation.

What you’ll do

• Call parents who’ve enquired about tutoring and get to know their situation, including year level, subjects, how things are going, and what they’ve already tried

• Build rapport quickly with parents who are often stressed, unsure, or comparing options

• Ask good questions to understand what’s really driving the enquiry, not just the surface answer

• Transfer parents live to a Learning Advisor, or book them in for a consultation

• Write clear handover notes so the Learning Advisor can pick up where you left off

• Keep our CRM accurate and up to date

• Work toward weekly call and booking targets, supported by our sales and operations teams

What you’ll bring

• Experience in a phone-based or customer-facing role. Appointment setting, call centre, customer service, retail, hospitality, or teaching all count.

• A warm, natural way of talking to people, and the ability to put a worried parent at ease

• Curiosity: you like asking questions and actually listen to the answers

• Organisation and attention to detail

• Full working rights in Australia

• A current Working with Children Check, or willingness to get one

• A bonus, not a must: familiarity with the NSW school system or the education sector