Remote Appointment Setter (Early Childhood Education Client Concierge Team)
Location: Remote (Work from Anywhere)
Job Type: Full-Time | Contractor
Reports to: Concierge Manager
About Us
We help early childhood education centers thrive by handling the first — and most important — step in their enrollment process: connecting with families who are looking for care and education for their little ones.
As part of our Concierge Team, you’ll play a key role in turning warm inquiries into booked tours for our clients’ childcare centers. You’ll be the friendly, organized, and professional voice that parents hear first — helping them take that next step toward finding the right environment for their children.
About the Role
As a Remote Appointment Setter, you’ll manage inbound inquiries and leads that come through our clients’ websites, ads, and social media. Your job is to quickly and warmly follow up, qualify the parent’s needs, and schedule a center tour.
You’ll be working with multiple childcare clients, following each client’s personalized script, maintaining CRM notes, and ensuring every parent gets an exceptional experience.
What You’ll Do
- Respond to new inquiries within 5 minutes during working hours.
- Call, text, and email families to schedule tours at our clients’ early learning centers.
- Use scripts and training to ensure consistent and caring communication.
- Keep accurate records in CRM systems (Google Sheets, ClickUp, GoHighLevel, etc.).
- Send confirmations and follow-ups to ensure parents show up for their scheduled tours.
- Communicate regularly with your team and manager about performance and client updates.
- Participate in team training, coaching calls, and roleplay sessions to sharpen your skills.
What Success Looks Like
- 50%+ of leads turn into booked tours.
- 90%+ accuracy in CRM notes and updates.
- Prompt communication and zero missed inquiries.
- Excellent attendance and engagement in team meetings.
You’re a Great Fit If You Are...
- A people person who genuinely enjoys talking with parents.
- Reliable, organized, and detail-oriented.
- A strong communicator — warm, clear, and empathetic over the phone and in writing.
- Comfortable using technology (CRMs, messaging platforms, spreadsheets).
- Self-motivated — you thrive working remotely and independently.
- Coachable — you love feedback and continuously improving your performance.
- Experience supporting US-based clients or customers
- Strong phone/video presence for a North American customer base
Requirements
- Fluent in English (written and spoken).
- Strong, stable internet connection and quiet workspace.
- Availability during U.S. business hours (flexibility by time zone).
- Previous experience in appointment setting, call center, or enrollment/admissions preferred.
- Experience with early childhood education or family-facing services a plus.
Tools You’ll Use
- CRM Software (GoHighLevel, ClickUp, or similar)
- Power Dialer / SMS tools
- Slack and Zoom for team communication
- Google Sheets and Gmail
Why Join Us
- 100% remote position — work from anywhere.
- Supportive team culture focused on growth and communication.
- Training and mentorship provided.
- Performance-based incentives and opportunities for advancement.
- The chance to make a real impact — helping families find quality early education for their children.
Salary
$7 / $10 per hour + potential bonus
To apply, you must:
Complete 3 short video questions here:
https://video.childcareautomation.com/f33o1bzxy