Apprenticeship Tutor - Business Administrator Level 3 and Customer Service Specialist Level 3 - Remote

Apprenticeship Tutor - Business Administrator Level 3 and Customer Service Specialist Level 3

Location: Remote
Contract: Employed or freelance
Salary / fees: Negotiable, depending on experience and contract type

The opportunity

Support apprentices undertaking Business Administrator Level 3 and Customer Service Specialist Level 3. You will tailor teaching, coaching and assessment to both standards and guide learners from induction through Gateway and EPA.

Salary or fee arrangements will be discussed individually. You will report to the Apprenticeship Lead, or the Head of Education when the lead is unavailable.

Apprenticeship standards

• Business Administrator Level 3
• Customer Service Specialist Level 3

What you will do

• Deliver engaging virtual teaching and individual coaching, adapting learning to apprentices’ needs and workplace practice.
• Assess knowledge, skills and behaviours through assignments, workplace evidence, professional discussions and observations; provide timely feedback and clear development targets.
• Guide apprentices through the full learner journey, preparing them for Gateway and EPA and checking evidence against assessment requirements.
• Maintain accurate e-portfolio records, complete monthly teaching and learning visit records and conduct progress reviews at least every 10 weeks, including off-the-job training and agreed actions.
• Work with employers, workplace mentors and internal quality assurance colleagues to support progress, learner wellbeing and positive outcomes.
• Follow applicable apprenticeship funding rules, safeguarding, Prevent and quality requirements; contribute to standardisation, CPD and current learning resources.
• Support career progression and maintain high standards of learner and employer satisfaction.

Essential experience and qualifications

• Substantial, current occupational experience in business administration and customer service, with a clear understanding of effective workplace practice.
• Experience delivering and assessing Business Administrator Level 3 and/or Customer Service Specialist Level 3; competence to deliver both standards is required for this combined role.
• Experience supporting apprentices towards successful Gateway and EPA completion.
• Knowledge of business administration processes, document and data management, stakeholder communication and organisational policies.
• Knowledge of customer needs, complex enquiries and complaints, customer experience and service improvement.
• A teaching qualification at Level 3 or above, such as AET/PTLLS or equivalent.
• A recognised Level 3 assessor qualification, such as CAVA or equivalent.
• Experience working in apprenticeships, further education or workplace learning.
• Understanding of apprenticeship standards, knowledge, skills and behaviours (KSBs), off-the-job training, Gateway and End Point Assessment (EPA).
• Confidence using e-portfolios and virtual delivery platforms.

Desirable experience

• Experience developing or delivering training in service improvement, customer experience, administration systems or operational processes.
• Experience of inspection and quality assurance within apprenticeship provision.
• Coaching or mentoring qualifications.

Skills and approach

You will bring clear communication, the ability to motivate learners, strong organisation, IT and administration skills, and a collaborative, flexible approach. You will support inclusive practice, learner wellbeing, continuous improvement and positive learner outcomes.

How to apply

Apply through LT Selection with your CV and complete the short role-specific screening questions. We welcome applications from suitably qualified candidates from all backgrounds.

This is a remote position.