AR Analyst

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Accounts Receivable Analyst

BU/Segment: Diversified Industries

Location: Remote – Must be based in the United Kingdom (Occasional travel to client sites and to EXL offices)

Employment Type: Permanent

Summary of the role:

The Associate executes day-to-day accounts receivable and credit management transactions for a global entertainment and consumer products client. The role is built around accurate, on-time processing and clean escalation, working under the direction of the Assistant Manager.

As part of your duties, you will be responsible for:

Cash application and payment allocation

• Apply customer receipts against open invoices accurately and within agreed turnaround
• Research remittance advices and match payments by invoice number, customer account and purchase order number
• Process receipts received through bank transfers, cheques, direct debits and online payment platforms
• Identify short payments, overpayments, deductions and unidentified cash, and refer them for review with full supporting detail

Customer accounts and queries

• Track customer invoices and maintain accurate payment records
• Respond to requestor and internal stakeholder queries by email within the agreed service level
• Follow up with customers and internal teams to obtain missing remittance information

Credit support

• Action the credit hold queue and release orders once the required approval is in place
• Maintain customer credit data and supporting documentation
• Prepare inputs and schedules for the periodic credit reviews led by the Assistant Manager

Quality and compliance

• Work to documented SOPs and raise any gap between the documentation and actual practice
• Complete checker reviews and provide evidence for quality sampling
• Meet daily productivity and accuracy targets

Qualifications and experience we consider to be essential for the role:

• Minimum 1 year of experience in accounts receivable or finance operations
• Bachelor's degree in accounting, finance, business or a related field; AAT or part-qualified ACCA or CIMA is an advantage
• Close attention to detail and a consistent standard of accuracy
• Clear written and verbal English
• Working knowledge of MS Excel, Word and Outlook
• Ownership of an individual queue, with timely escalation when something falls outside your authority
• Exposure to Oracle for order-to-cash processes is an advantage

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.