Architect

ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES

• Ensures platform alignment with the business strategy

• Provides consultative technical leadership to the platform team

• Creates and maintains a detailed view of the existing architecture

• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions

• Resolves technical escalations, including responding to defects

• Participates in process workshops

• Assists in migrating configuration across instances

• Oversee the implementation and maintenance of platform integrations

• Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and Certifications

• Bachelor's Degree in Computer Science or related

• ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))

• ITIL Foundations Certification preferred

Experience

• Total 12+ yrs of experience and 8+ years relevant work experience

• Must have architectural experience with Service now

• Must be willing to work in shifts

• Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.

• Experience with complex software solutions.

• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

• Success driving complex issues through analysis and resolution

• Industry domain expertise

• Experience writing technical functional specifications required

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform

• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

• Proven experience in working within both waterfall and Agile/Scrum methodologies.

• Practical experience of setting up ServiceNow API’s and MID servers

• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases

• Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)

• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner

• Excellent conflict management and negotiation skills

• Ability to train and support others on functional area-related topics.

Preferred Skills

• Proven organizational skills

• High energy, ambitious self-starter with an aptitude for learning and customer focus

• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment

• Working knowledge of vendor management principles and procedures.

Abous Us

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Oppurtunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster

EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.