Architect - ServiceNow

We are looking for Senior Platform Architect (ServiceNow) to join our client's team - Remote Work.

Please Read /Review the below job details while applying to the job.

Please Note: No VISA Sponsorship.

Please Note: Its Mandate to know any one of the Native Language ( Any - Italian speaking, Norwegian, Swedish, Finnish and Danish speaking, Portuguese Speaking, German Speaking or French Speaking)

Title: Senior Platform Architect (ServiceNow)

Location: EU - Remote

Employment Type: Permanent

Experience: Senior

Work: Hybrid / Remote

Key skills :

1. Excellent advisory, Consultant skills
2. Stakeholder Management capabilities to connect & work with CXOs, FDEs
3. Strong Communication skills- be the "gravitas"
4. Must have implementation skills across ITOM, HR, AI adoption, good understanding of Regulatory Compliances

Role Summary:

looking for an experienced Senior Platform Architect (ServiceNow) to lead enterprise-scale ServiceNow transformation programs for our global customers.

This is a strategic consulting and architecture leadership role where you'll work closely with CXOs, Enterprise Architects, Platform Owners, and Delivery Teams to define platform strategy, governance models, architectural roadmaps, and digital transformation initiatives.

Key Responsibilities

• Lead ServiceNow architecture and transformation engagements.
• Partner with CXOs, Enterprise Architects, Platform Owners, and Delivery Teams throughout the sales and implementation lifecycle.
• Translate business objectives into strategic roadmaps, solution blueprints, and platform architectures.
• Define and govern ServiceNow platform architecture, instance strategy, and operating models.
• Lead architecture reviews, governance forums, and technical decision-making.
• Drive platform modernization, technical debt reduction, and ServiceNow best-practice adoption.
• Provide expertise across ITSM, HRSD, SPM, IRM, CMDB, CSM, and ITOM.
• Support pre-sales, solutioning, estimations, proposals, and change requests.
• Lead integration strategy, APIs, Flow Designer, automation, and enterprise design patterns.
• Champion AI adoption, automation, and innovation across ServiceNow implementations.

Required Skills & Experience

• Strong experience in ServiceNow, Enterprise Architecture, Consulting, or Digital Transformation.
• Strong advisory and management consulting background.
• Proven ability to engage and influence CXOs, business leaders, and senior technology stakeholders.
• Experience leading large-scale architecture and transformation programs.
• Strong communication skills with executive presence and gravitas.
• Experience leveraging AI for business process improvement, decision-making, or service operations.

Functional Expertise

• ITSM
• HRSD
• SPM
• IRM
• CMDB / CSDM
• CSM
• ITOM

Technical Skills

• ServiceNow Platform Architecture
• Enterprise Architecture
• Instance Strategy & Governance
• CMDB & CSDM
• Flow Designer
• IntegrationHub
• REST & SOAP APIs
• Discovery & Service Mapping
• Enterprise Design Patterns
• Platform Performance & Scalability
• Technical Governance

Preferred Domain Experience

• ITOM Implementations
• HR Digital Transformation
• AI Adoption & Governance
• Regulatory Compliance & Risk Management
• Enterprise Service Management
• Cloud Transformation Programs

Preferred Certifications

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Master Architect (CMA)
• ServiceNow Certified Professional Certifications
• ITIL, TOGAF, Azure, AWS, or GCP Certifications

Interested Aspirants can share their update CV / Queries to anita.gokul@alphayotta.com