Area Coach - Midlands

What You Will Do In This Splendid Role

• Lead on the guest experience, making sure your teams deliver friendly, clean, accurate service that is never slow
• Use guest reporting tools to understand the key drivers and blockers of the guest experience, and build strategies to improve core metrics
• Drive operational standards through high-level coaching, rigour, routines and feedback, challenging processes to make things simpler, better and smarter for our guests and teams

• Build people capability across the area using the performance matrix, and drive robust performance management to improve results and behaviours
• Spot, nurture and develop the very best talent, with robust succession planning that looks 3 or 4 moves ahead, and champion talent growth through assessment centres
• Flex your leadership style to engage everyone from team members to management teams, supporting Restaurant General Managers as our number one leaders, and champion our culture and recognition initiatives across the area

• Develop profit plans and drive sustainable profit growth across all profit metrics
• Analyse area and restaurant performance to identify sales and profit opportunities, and build commercial action plans that deliver sustainable sales growth
• Grow sales channels using best practice and step-change thinking, embedding a sales culture at all levels with a focus on sales enablers and the guest experience

• Ensure all Health & Safety and Food Safety regulations are adhered to, minimising brand risk
• Partner with internal customers to leverage area and regional performance, and use external partnerships to drive the guest experience where appropriate
• Build relationships within the local community to create trust and support for our restaurants
• Ensure Health & Safety and Food Safety regulations are adhered to, minimising brand risk
• Champion our culture, recognition and community initiatives, building trust and support in the local area

What Makes You Splendid

• A strategic leader: You can set a clear vision for your area, bring people with you and turn strategic priorities into action that delivers meaningful results.
• Commercially minded: You’re confident analysing performance, identifying trends and translating complex data into practical strategies that drive continuous improvement.
• Passionate about people: You know that great results start with great teams. You build strong relationships, develop talent and create a culture where colleagues feel supported, engaged and motivated to succeed.
• Guest-focused: You’re committed to delivering exceptional guest experiences across every channel, ensuring our brand standards remain consistently high.
• An operational expert: You bring strong multi-site operational experience, with the credibility to challenge, coach and support teams to achieve excellence. You understand the importance of robust processes, systems and routines in delivering consistent results.
• A confident influencer: You can build relationships and influence stakeholders at all levels, working collaboratively across Operations and the People team to achieve shared goals.
• Adaptable and self-motivated: You’re comfortable working remotely, managing competing priorities and building effective relationships across a geographically dispersed area.
• Experienced and mobile: You have at least 18 months’ multi-site management experience, a full UK driving licence and the flexibility to travel across your area. Flexibility on location would be an advantage.

• Honest – You act with integrity and accountability, deliver on your commitments and ensure reporting is accurate and transparent.
• Nimble – You make timely decisions, adapt quickly to changing priorities and remove blockers to keep things moving.
• Brilliant – You set high standards, challenge yourself and others to improve, and focus on quality, efficiency and strong commercial results.
• Open – You collaborate, build trusted relationships and create an inclusive, supportive environment where people can thrive.

Our Splendid Benefits

• Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.