Area Service Manager – BYD Hungary

Role Purpose
The Area Service Manager is responsible for developing BYD’s authorized aftersales network in Hungary and improving the performance of service partners. The role ensures that partners are ready to serve customers, meet BYD’s service standards, and deliver a consistent customer experience.

Key Responsibilities

• Manage the preparation, onboarding, and ongoing performance of authorized service partners in the assigned area.

• Support network planning by assessing potential new service partners and locations against BYD’s network standards.

• Visit partners regularly to review workshop operations, service capacity, business plans, and performance against agreed targets.

• Identify performance gaps, agree on improvement actions with partners, and follow through until they are completed.

• Ensure partners have the required technician training, tools, equipment (including high-voltage safety equipment), technical information, and operational support.

• Monitor customer satisfaction (NPS) and support partners in resolving escalated complaints promptly.

• Monitor the quality and accuracy of partners’ warranty claims and support warranty audits in line with BYD’s warranty policy.

• Review and manage goodwill requests in line with BYD’s authorization policy.

• Escalate complex technical cases and recurring quality issues to the Technical Support team and follow up until they are resolved.

• Work with the Supply Chain and Parts teams to resolve parts delivery issues and improve parts availability.

• Coordinate the regional implementation of service campaigns, recalls, and aftersales projects.

• Organize partner meetings and workshops to communicate standards, share best practices, and support continuous improvement.

• Report regularly to the direct supervisor on area performance, key issues, and improvement actions.

Qualifications and Experience

• Bachelor’s degree preferred, in any field; an automotive or engineering background is a strong advantage.

• At least 3 years of experience in automotive aftersales, preferably with an OEM, importer, or authorized dealer network.

• Experience supporting or managing the performance of multiple dealerships or service locations.

• Good understanding of workshop operations, customer service, warranty, and spare parts processes.

• Knowledge of electric and plug-in hybrid vehicle technology is an advantage.

• Ability to use service KPIs and operational data to identify issues and drive corrective actions.

• Good MS Office skills, especially Excel and PowerPoint; experience with dealer management or warranty systems is a plus.

• Fluent written and spoken Hungarian and English.

• Valid Category B driving licence and willingness to travel regularly within Hungary.

Skills and Competencies

• Strong communication, relationship management, and partner influencing skills.

• Customer-focused approach and sound judgement in escalated cases.

• Structured problem solving and the ability to turn plans into completed actions.

• Attention to detail, good time management, and the ability to remain effective under pressure.