AS-02 IT Support Analyst I

Job Summary Oceans Code Experts is looking for an AS-02 IT Support Analyst I to join our team. This role involves providing IT support, strong customer service, and working with Windows/macOS basics and identity & access systems. The ideal candidate will have 1–2 years of IT support experience, advanced English proficiency, and be based in India. Job Responsibilities Provide IT support to end users in a timely and professional manner Demonstrate strong customer service skills while resolving technical issues Utilize foundational knowledge of identity & access systems to assist with user access Assist with basic troubleshooting for Windows/macOS platforms Document support processes and solutions for future reference Collaborate with team members to escalate and resolve complex technical issues Ensure all support activities are logged and tracked accurately Adhere to IT support best practices and company guidelines Job Requirements 1–2 years of IT support experience (or equivalent) Advanced English proficiency, written and spoken Strong customer service skills Familiarity with Windows/macOS basics Foundational knowledge of identity & access systems Experience with Git for version control Ability to work collaboratively in a team environment Understanding of software engineering best practices Nice to Have Experience leading small IT projects (e.g., office setups, device life cycle management) Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms Position Type and Expected Hours of Work Full-time consulting position Up to 40 hours per week Flexible core hours Fully remote