Assistant Advisor, Injury and Recovery

Assistant Advisor, Injury and Recovery

Clerk Grade:  05/06
Salary Range: $102,936 - $113,579 per annum plus super
Employment Type: Ongoing opportunity, Full-time hours (35 hrs p/week)
Location: Sydney, Parramatta or Gosford with Hybrid and Flexible working arrangements with office attendance required.

About the Role

Working in a supportive and dynamic team, you’ll deliver best-practice case management to support early and sustainable recovery at work outcomes. You’ll work within the framework of NSW workers compensation legislation, DCS’s Recover at Work program and best practice guidelines, focusing on:

• Early intervention strategies
• Return to work outcomes
• Stakeholder engagement
• Tailored recover at work plans

You’ll build strong relationships across the organisation to implement effective strategies that reduce costs and premiums, all while maintaining a customer-centric and wellbeing-focused approach.

What You’ll Be Doing

No two days are the same, but your responsibilities will include:

• Delivering recovery at work services aligned with NSW legislation, SIRA, iCare, and DCS policies
• Providing high-quality customer service to internal and external stakeholders
• Collaborating within a multidisciplinary team to achieve shared goals
• Offering peer support and expert advice across People & Culture and Work Health & Safety teams
• Influencing key stakeholders (insurers, employers, health professionals and people leaders) to drive optimal recovery outcomes
• Participating in preventative health and wellbeing projects

What We’re Looking For

We welcome applicants from all backgrounds who bring:

• Demonstrated experience delivering compassionate and supportive injury management and occupational rehabilitation
• Strong knowledge of NSW workers compensation legislation and SIRA guidelines
• Experience managing diverse caseloads (physical, psychological, and non-work-related)
• Proven ability to partner with stakeholders to deliver positive outcomes
• Autonomy and adaptability in fast-paced, multidisciplinary environments
• Excellent communication and record-keeping skills
• A proactive approach to stakeholder engagement and ownership of outcomes
• Relevant tertiary qualifications in fields such as: Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology, Nursing or Human Resources (with a focus on WHS or injury management) OR
• Training or certification in Return-to-Work Coordination, which may include accredited courses aligned with SIRA guidelines.

Why Join Us?

At DCS, you’ll be part of a collaborative team that values innovation, wellbeing, and continuous improvement. You’ll have the opportunity to influence change, contribute to meaningful projects, and support the health and recovery of our workforce.

The DCS Difference

DCS is a great place to work, and it’s not just us saying that! We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.

• Competitive salary range $102,936 - $113,579 p.a + super, commensurate with experience plus access to salary packaging.
• 35-hour work week and flex time
• Genuinely flexible working arrangements
• Excellent career development and learning development opportunities.

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

Apply now

You must include:

• A cover letter sharing why you are the best fit for the role, highlighting applicable skills (max 2 pages).
• Your resume with relevant experience and achievements (max 5 pages)

For any questions about the role, please contact Mark Tregurtha, Team Lead Recover at Work at mark.tregurtha@customerservice.nsw.gov.au

Salary Grade 05/06, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

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A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, November 16th, 2026 at 11:59 pm.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process