Assistant Director for Learning Design, Yale School of Management

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Overview
The Assistant Director, Learning Design will build Yale School of Management’s (Yale SOM) Executive Education growing learning program portfolio including developing synchronous and asynchronous learning initiatives. Reports to the Director of Learning Design.

Job Duties Assigned

Program Design and Development

• Collaborate with Faculty and Director of Learning Design to design programs that maximize learning outcomes aligned with objectives through lectures, projects, simulations, assessments, experiences, and so forth for majority onsite programs.
• Document and communicate program design through consistent use of program material templates, adherence to processes, and presentations to stakeholders.
• Provide consultative support to dependent groups including Account Management and Learning Partnerships to improve solution designs and learning plans.
• Research competitive pricing, services, and programs in the market, analyze that information to improve the program’s delivery of services and the department’s portfolio of offerings.
• Continuously seek opportunities to deepen expertise in the theory and systems that enhance adult in-person and online learning.
• Ensure high-quality data are available to stakeholders through the maintenance and extension of a well-described and expanding catalog of sessions and experiences.
• Champion the learner experience during session development to maximize learning outcomes.
• Develop subject matter expertise as needed on new and existing platforms and use that expertise to configure program plans.
• In conjunction with the Senior Director of Digital Learning, Senior Director of Program Operations, and the Business Office, manage budgets during design, development, and delivery of assigned digital programs.
• Monitor contracts, program budgets and expenses with suppliers for assigned digital programs. Ensure all budgets are accurately reconciled in a timely manner.

Program Delivery

• Work closely with department, school, and university administrative faculty and staff, IT, suppliers, and technology partners to ensure smooth program delivery.
• In conjunction with Senior Director of Digital Learning and Senior Director of Operations develop and deliver standards of operational excellence that will drive digital learning participant satisfaction, program efficacy, and operational efficiency. Ensure processes are being followed, streamlined, and continually improved upon.
• Serve as project manager for application developments including coordinating user requests and outlining project feasibility and implementation requirements.
• Work with the operations team to manage immersions on campus for blended programs. Support in person programs onsite as needed.
• Deliver consistent, professional communication with learners and faculty. Ensure consistency and timely exchange of course materials with delivery staff. Work with Assistant Director, Executive Education Marketing to ensure brand and communications consistency across all messaging pre, during, and post-program.
• Drive learner satisfaction and improve participant research through management and analysis of program surveys.
• Understand learning platforms and technologies used to deliver digital learning programs and explore new technologies to improve the learner, faculty, and administrative experience.
• In concert with the Director of Program Operations and other administrative departments, improve and systematize documented operating processes and administrative protocols, and work to ensure compliance with school and university policies.
• Contribute to the upskilling of colleagues including program managers, clerical staff, and interns.
• Plan and coordinate with other SOM administrative offices, other university departments, support staff, and vendors. Negotiate vendor contracts and initiate inventory selection and orders. Develop and make recommendations to the Director on best practices and quality control for the department.
• Other projects as assigned.

Required Skills and Abilities
1. Proficiency with Windows, Microsoft products and Google suite of applications.

2. Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators, and corporate contacts. Clear, concise, effective communicator in English.

3. Excellent independent judgment, sensitivity, and knowledge of appropriate protocol, especially of other cultures and business customs. Ability to work successfully in a fast-paced and changing environment

4. Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously. Excellent problem solving and conflict resolution skills.

5. Excellent attention to detail at all times.

Preferred Skills and Abilities
1. Experience developing best-in-class learning experiences to executive learners with successful learning outcomes, creating strategy for assessing learning outcomes, managing multiple projects simultaneously, and facilitating the delivery of world-class service to adult learners.

2. Knowledge and enthusiasm for database management systems and tools.

3. Cultural awareness and exposure to international population.

Principal Responsibilities

1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned.

Required Education and Experience

Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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