Assistant Manager, Care Coach Team

Description

About Us:

HBox (www.hbox.ai) is at the forefront of revolutionizing healthcare delivery through the integration of artificial intelligence and innovative care solutions. We are dedicated to enhancing the quality of chronic care management by leveraging advanced technology and personalized care strategies. Our mission is to empower patients and healthcare providers with the tools and support necessary to achieve optimal health outcomes.

About the Role:

The Assistant Pod Manager serves as the frontline leader for a small team of Care Coaches, providing day-to-day coaching, operational oversight, performance management, and clinical support while maintaining a reduced patient panel. This role is designed as a leadership development position that prepares employees to transition into a full Pod Manager role as team size and operational responsibilities increase.

Duties & Responsibilities:

Core Responsibilities

• Perform all Sr. Care Coach duties, managing a full panel that may include the pod's most complex chronic care cases.
• Serve as the primary escalation point for complex patient situations within the pod.

Mentorship & Development

• Formally mentor and train Care Coach I and Sr. Care Coach team members.
• Partner with the Pod Engagement Manager on quality assurance reviews and individual coaching plans.
• Model best practices in engagement quotas, patient communication, and documentation.

Program & Protocol Contribution

• Assist in developing and refining patient engagement protocols and educational materials.
• Represent the frontline Care Coach perspective in cross-functional discussions on process or tooling changes.

Qualifications

• Active CMA certification required.
• 2+ years of RPM, CCM, or PCM experience in a remote setting.
• Demonstrated mentorship or informal leadership experience.
• Strong EMR proficiency and comfort using engagement data to guide coaching.
• Bilingual proficiency in Arabic or Spanish strongly preferred.