Assistant Manager, Showroom Operations

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

We are currently seeking an Assistant Manager, Showroom Operations to join our New York Showroom team. This role follows a hybrid schedule, with 3-4 days per week onsite in the showroom and the remaining days working remotely. Standard business hours are Monday through Friday, with flexibility required to support showroom events, installations, product launches, and other business initiatives. This role reports directly to the
New York Showroom Manager and serves as a key operational leader supporting showroom performance, team effectiveness, and exceptional client experiences.

About the Role

The Assistant Manager, Showroom Operations plays a critical role in supporting the day-to-day success of the New York Showroom. Reporting to the New York Showroom Manager, this position helps drive operational excellence by ensuring consistency, accountability, and execution across showroom operations, sales support, sample library management, merchandising standards, and client experience.

This role is ideal for a hands-on leader who enjoys developing people, improving processes, and creating exceptional customer experiences. Working closely with the Showroom Manager, Sales team, Client Experience, Logistics, Design, and Merchandising partners, this individual helps ensure the showroom operates efficiently while delivering the luxury experience Phillip Jeffries is known for

What You Will Be Doing

Leadership & Team Development

• Partner with the Showroom Manager to oversee the daily operations of the New York Showroom.
• Provide day-to-day leadership for the Sales Support and Sample Library teams.
• Coach, develop, and support team members while reinforcing accountability and performance expectations.
• Conduct regular one-on-one meetings, provide ongoing feedback, and support employee growth and development. Reinforce company policies, showroom standards, and operational procedures.
• Support workforce planning, scheduling, cross-training, and succession planning initiatives.
• Lead team meetings and ensure consistent communication of priorities and business objectives.
• Foster a collaborative, service-focused, and high-performing showroom culture.

Showroom Operations

• Partner with the Showroom Manager to maintain operational excellence across the showroom.
• Coordinate daily workflow, priorities, and operational coverage.
• Ensure opening, closing, scheduling, and showroom readiness standards are consistently maintained.
• Monitor operational performance, track open issues, and drive follow-through on key initiatives.
• Maintain operational reporting and communicate priorities, challenges, and solutions.
• Collaborate with Client Experience, Logistics, Facilities, Sales, Design, and Merchandising teams to support day-to-day operations.
• Resolve operational issues whenever possible and escalate complex matters appropriately.
• Support showroom events, product launches, installations, and special projects.

Client Experience & Sales Support

• Support the sales team through operational coordination, reporting, and follow-up activities.
• Participate in daily sales huddles and provide operational support that contributes to showroom revenue growth.
• Utilize Business Central and Power BI reporting to monitor showroom activity and open opportunities.
• Coordinate follow-up on open quotes, reserve expirations, sample requests, and customer inquiries.
• Process sales orders and quotes while ensuring service level expectations are achieved.
• Serve as a resource for clients and sales representatives by providing accurate and timely information.
• Build strong product knowledge to support clients and contribute to successful sales outcomes.
• Ensure clients receive a best-in-class experience through responsiveness, professionalism, and attention to detail.

Sample Library & Showroom Readiness

• Oversee sample fulfillment and support the daily operation of the Sample Library.
• Ensure sample inventory remains organized, accurate, accessible, and customer-ready.
• Maintain showroom appearance, visual presentation, and merchandising standards.
• Coordinate showroom updates, installations, displays, and product-launch readiness activities.
• Establish and maintain processes that drive accuracy, consistency, and efficiency.
• Monitor inventory accuracy and help resolve discrepancies.
• Partner with Visual Merchandising and other cross-functional teams to execute launches and showroom initiatives.

What You Bring

Experience & Education

• Bachelor's degree preferred or an equivalent combination of education and experience.
• 3-5 years of experience in showroom operations, retail operations, hospitality, luxury goods, or a similar client-focused environment.
• Previous experience leading, coaching, or supervising team members.
• Experience managing operational workflows, service priorities, and team performance.
• Proven ability to manage multiple priorities with exceptional organization and attention to detail.

Skills

• Strong leadership and coaching capabilities.
• Excellent communication and relationship-building skills.
• Strong organizational, planning, and prioritization abilities.
• Ability to thrive in a fast-paced, client-focused environment.
• Exceptional problem-solving and follow-through.
• Strong customer-service orientation.
• Ability to analyze operational reporting and performance metrics.
• Demonstrated ability to collaborate effectively across multiple departments.

Systems & Tools

• Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Microsoft Business Central (ERP)
• Power BI
• Intercom
• CRM and business operating platforms.

Personal Attributes

• Passion for delivering exceptional customer experiences.
• Strong sense of ownership and accountability.
• Highly organized and detail-oriented.
• Positive, collaborative, and approachable leadership style.
• Adaptable and comfortable navigating changing business priorities.
• Solutions-oriented mindset with a willingness to jump in and help wherever needed.
• Ability to balance strategic thinking with hands-on execution.

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits:

• Base Salary Range of $68,000 to $72,000, based on experience, skills and qualifications
• Company bonus program
• Annual Cost of Living Increase
• Retirement Plan - company automatically contributes approximately 10% of your annual compensation

Health Benefits:

• Medical Coverage – low cost to the employee
  • Spouse/ Domestic Partner/ Civil Union Partner Coverage
  • Family Coverage
• Health Reimbursement Account (HRA)
• Prescription Plan
• Dental and vision coverage
• Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

Other PJ Perks & Benefits:

• 18 Paid days off per calendar year
• 13 Paid holidays

• Detailed onboarding plans that outline 30/60/90 goals and trainings.
• Earn Paid time off for community service - Up to 3 days per year
• Employee Discount on PJ Wallcoverings

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.