Assistant Operations Manager

Job Description

Where you will WORK

As Assistant Operations Manager for our Underwriting Operations business, you will be responsible for the management of underwriting support staff. You ensure the team achieves all service delivery, timeliness, productivity, and quality goals and identify and communicate regulatory compliance issues. This includes people-management responsibilities, encompassing coaching, feedback, goal setting, and staff development. You promote teamwork and collaboration in partnership with both underwriters and leadership. This role supports Wholesale team with in Americas .

What you will be DOING

What will your essential responsibilities include?

• Lead and Develop Underwriting Support Staff: Actively drive talent management including hiring, performance evaluations, coaching, and development, to foster a high-performing team. Build organizational capability in AI fluency and automation adaptation to equip staff with skills needed to leverage AI technologies in their daily workflows.
• Drive Goal Achievement & Performance Measurement: Establish unit and individual goals in alignment with the Operations Manager, translating service delivery requirements into measurable targets. Leverage AI-enabled analytics and automation to streamline performance tracking, reporting progress in real-time and identifying optimization opportunities through data-driven insights.
• Ensure Operational Compliance & Quality: Oversee adherence to predetermined workflows, procedures, and service standards, responding to Internal Audit and regulatory findings with appropriate action plans. Implement automation solutions to strengthen compliance monitoring, control execution, and audit trail documentation to enhance governance effectiveness.
• Manage Production & Quality Control: Review and manage production and quality control reports (e.g., data quality, reinsurance, status) to ensure appropriate action and keep Department Management informed of unit status and progress. Utilize AI and automation tools to enhance data accuracy, streamline quality assurance processes, and generate actionable insights for continuous improvement.
• Foster Collaboration & Communication: Maintain open communication with the underwriters and leadership the unit supports to build partnerships and teamwork. Champion the adoption of AI and automation technologies across the team, ensuring alignment on how intelligent tools enhance collaboration, reduce manual effort, and improve customer interactions

You will report to Head of Underwriting Operations.

What you will BRING

People Skills:

• Empowerment & Psychological Safety: Empowers and coaches others to reach their potential; fosters a culture of growth where individuals feel safe to experiment and speak up
• Performance Excellence: Achieves high levels of productivity through personal effort, drive and accountability; uses initiative to get things done and escalates appropriately.
• Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.

Business Skills:

• Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re)insurance sector.
• Planning and Organization: Sets clear objectives, plans ahead, and maintains focus to stay on track.
• Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, and improve the user experience for customers and end-users.

Technical Skills:

• KPI Acumen: Understands key performance indicators (KPIs) and aligns efforts to consistently meet or exceed them.
• Operational Reporting: Generates, analyses, and communicates reports that document operational activities
• Quality Control and Assurance: Evaluates and improves the effectiveness of control, and assurance processes through systemic and objective reviews and measures.

Essential Position Information

• Hybrid model – Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely
• Employment Type - Permanent
• Working hours - Full time

• Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 91,400 – 159,900. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefitsWe also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. Find more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.